Free Support

For the first 30 days following the purchase, you will receive free support for issues related to installation through our Online Support System. To enter requests for assistance go to our Server Support Online Form.

Additional support is available from the following sources:

H-Sphere and SiteStudio Documentation

• H-Sphere Documentation
• H-Sphere Troubleshooting Guide
• SiteStudio Documentation
• SiteStudio FAQ

H-Sphere and SiteStudio Forums and Contacts

• Online forum - community help
• My H-Sphere - for product suggestions
• Contact us - general contact information

Paid Support

Paid support is used to resolve technical issues that are not related directly to product bugs.

Per Incident Support

Parallels offers per-incident support for $75 USD per incident. An incident is defined as a single support issue that cannot be broken down into subordinate parts. An incident can span multiple communications. Some incidents may result in additional charges if professional services are needed to repair the issue.

Professional Services

Parallels offers professional services to help with product installation, upgrade services, supported package installations, IP migrations, server migrations, recompiling software, adding servers, and other custom jobs.

A special installation package is available for customers who want to deploy 1-2 servers. Customers deploying more than two servers can buy additional units of the installation package.

Support Links

• Buy support for H-Sphere
• Open a support ticket

Bug Reports

If you do not want to purchase a support contract and you believe that you have found a bug in the H-Sphere software, you may send an email to (making sure that the subject line contains H-Sphere). Your report needs to contain a detailed description of the problem so that it can be reproduced by the development team. We generally respond to bug reports in 4-6 business days.