Parallels Internet Security

Parallels Desktop for Mac 4 includes a built-in antivirus application — Parallels Internet Security (PIS) powered by Kaspersky which is provided with a one year free activation key.

Please note that this application is available for Windows Vista and Windows XP Guest operating systems only.

In our turn, we provide our customers with all-round support for PIS in different ways and via various sources of information:

1. At a start up point, you may search Parallels knowledgebase for the information concerning Parallels Internet Security at http://kb.parallels.com. It encompasses a wide range of known issues — the most common one would be PIS installaltion, please consult the following knowledgebase article regarding this issue:
   http://kb.parallels.com/5669.

   You may also find this information in Parallels Desktop for Mac User Guide on page 98 which can be downloaded from Parallels web-site:
   http://www.parallels.com/products/desktop/pd40_docs

2. If you don’t find a solution for your particular case neither in documentation nor in knowledgebase, you may create a ticket and get free e-mail support. Please go to this link in order to submit a request:
   https://www.parallels.com/support/desktop/request

   If you have already purchased a copy of Parallels product, you can receive extended technical support by registering your activation key and sending a request to the Customer Support Team. The request form, provided after registration, enables you to specify your issue in more details. Please click the following link to register your activation key:
   https://www.parallels.com/account/products

   Parallels Support team will get in touch with you via e-mail regarding your issue shortly.

3. Apart from this, if you have any suggestions or feature requests, you may submit them in the same way at https://www.parallels.com/support/desktop/request and Parallels Team will definitely review your suggestion and take it into consideration.

   Note: Parallels Team provides support for PIS that was bundled with Parallels Desktop only. If it is just a Kaspersky issue, please search for a solution at http://www.kaspersky.com