Phone Support Hotline
Parallels customers who have purchased phone support and Parallels partners who have access to phone support through their partnership agreement may contact the following phone numbers with their support issues:
- Local: +1 (703) 579-0156
- Toll-free: +1 (888) 811-2489
Phone Support and other support and services can be conveniently purchased online for Parallels Virtuozzo Containers, Parallels Plesk Panel, Parallels Plesk Expand and Parallels Plesk Sitebuilder. For Parallels Business Automation and Parallels Operations Automation, please contact a Parallels account manager.
We provide phone support for questions about product functionality, prices for products and known issues covered in Parallels knowledgebase. Complex issues requiring investigation of the problem and work of Parallels technical support engineers on customer's server(s) can be reported by phone support owners on the phone. Further work of Parallels technical support staff takes place offline. At customer's request updates on work progress can be received either by phone or e-mail.
NOTE: If you call the above numbers without first acquiring phone support for your product(s), you will be asked to buy phone support online or through your Parallels account manager then call the phone support hotline again.
Following is a summary of specific information on phone support by product.
Parallels Virtuozzo Containers
Gold Maintenance Program is $500 for one server with 2-CPUs.
Platinum Maintenance is $625 for one server with 2-CPUs.
Parallels Plesk Panel, Parallels Plesk Expand and Parallels Plesk Sitebuilder
Partners have phone support included in their partnership agreement. Customers can purchase Premier Support or they can choose to pay $75 per incident.
Parallels Business Automation
Parallels Business Automation Solution support covers the Parallels Business Automation software and management node as well as any Parallels Virtuozzo Containers and/or Parallels Plesk Panel servers that are managed by Parallels Business Automation. Parallels Business Automation only support only covers the Parallels Business Automation software and management node. Both options are priced based on number of accounts.
Parallels Desktop Phone Support
To speak to a Parallels Customer Service Representative, call toll-free +1 888-811-2489, or if international, dial +1 703-579-0156 anytime between 6 AM and 6 PM Pacific Standard Time (PST). Note: At this moment we provide phone support in English only.
Pricing
1 incident: $19.95,
3 incidents: $54.95,
5 incidents: $89.95,
NOTE: To be able to receive Support you have to obtain a Support Code. Go to https://www.parallels.com/account/ and log in with your registration details and select "My Support Options" in the left navigation. This will be required for authorization through Email, Chat and telephone.
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