Parallels Plesk Automation

Parallels Plesk Automation is a scalable, multi-server automation solution for shared hosting, giving growing hosters the power, performance, and scale previously only available to hosting giants. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need. 

  1. What types of support am I entitled to with my Parallels Plesk Automation license?

    Please refer to this knowledge base article on support options to determine which elements of support are connected with your product licenses.

  2. What Operating Systems does Parallels Plesk Automation support?

    Management Node supports: RHEL 5.x (x86 or x86-64) and CentOS 5.x (x86 or x86-64). (Windows Server 2008, Windows Server 2008 R2 (x86 or x86-64), CentOS 6 will be supported in the future)
    Service Node supports: RHEL 5.x (x86 or x86-64), CentOS 5.x (x86 or x86-64), CentOS 6.2 (x86 or x86-64), Windows Server 2008 (x86 or x86-64), Windows Server 2008 R2 (x86-64)

  3. What are the system requirements for Parallels Plesk Automation?

    Management Node


    Operating Systems:

    • CentOS 5
    • RedHat Enterprise Linux 5

    Memory: 2GB (4GB Recommended)

    Disk Space: 10GB free

     

    Service Node


    Operating Systems:

    • CentOS 6
    • CentOS 5
    • RedHat Enterprise Linux 6
    • RedHat Enterprise Linux 5
    • Windows Server 2008 R2
    • Windows Server 2008

    Memory: 1GB

    Disk Space: 10GB free + space for customer content

  4. What are the mail requirements for Parallels Plesk Automation?

    Parallels Plesk Automation currently supports Linux-based Postfix mail server nodes that uses the Postfix mail transfer agent for mail delivery.
     

  5. Where can I download Parallels Plesk Automation?

    You can download the installation script from here

  6. Where can I find the latest information for Parallels Plesk Automation?

    You can visit the Discussion Forum

  7. What is the difference between Parallels Plesk Panel and Parallels Plesk Automation?

    Parallels Plesk Panel is a single-server control panel. Parallels Plesk Automation is a multi-server control panel that enables you to scale out your web, database, mail, to DNS workloads across a number of servers, thereby increased scalability and performance. It enables web hosters to efficiently scale out and grow on-demand to meet increased traffic and business requirements.

Get Support

If you purchased licenses from a service provider for Parallels Plesk Automation Service Nodes joined to your Parallels Plesk Automation infrastructure, we recommend contacting the service provider first for support.  To continue with opening a support ticket with Parallels click the Open Ticket button.

Can’t find the license key?

Please refer to http://kb.parallels.com/5211

Parallels Lifecycle Policy

To facilitate your long term planning details, Parallels Plesk lifecycle policies are published at http://www.parallels.com/support/policy/plesk-lifecycle/

Self Service Resources

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Get to know Parallels products product features, how to operate them and how to use them.

Connect with fellow Parallels users. For information on specific Parallels products, see the appropriate product forums.

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Note: Support systems under maintenance mode within 10pm-11pm PDT (UTC -0800) time on April 20th.

Please try out our self-service resources first before contacting support.
Request submission is possible but you may expect delay in system response on incident creation.