For the first 30 days following the purchase, you will receive free support for issues related to installation through our Online Support System. To enter requests for assistance go to our Server Support Online Form.
Additional support is available from the following sources:
Plesk Billing Documentation
Parallels Plesk Billing Forums and Contacts
In Case you have issues with your license, please contact us using our Plesk Billing License Support Form.
Paid support is used to resolve technical issues that are not related directly to product bugs.
Per Incident Support
Parallels offers per-incident support for $75 USD per incident. An incident is defined as a single support issue that cannot be broken down into subordinate parts. An incident can span multiple communications. Some incidents may result in additional charges if professional services are needed to repair the issue.
Professional Services
Parallels offers professional services to help with product installation, upgrade services, supported package installations, recompiling software, adding servers, and other custom jobs.
Support Links
If you do not want to purchase a support contract and you believe that you have found a bug in the H-Sphere software, you may send an email to bugreport@parallels.com (making sure that the subject line contains Plesk Billing). Your report needs to contain a detailed description of the problem so that it can be reproduced by the development team. We generally respond to bug reports in 4-6 business days.