Parallels Business Automation Administration
On-line course
Duration: 8 hours (2 days, 4 hours per day)
Course materials: Student’s Guide
Course Overview
The course is designed to train participants on the main features of Parallels Business Automation. Attendees will learn how to administer a high scalable, multi-server, multi-platform environment using Parallels Business Automation and follow various demonstrated procedures similar to those faced by hosting providers every day. This course provides step by step instructions and information about Parallels Business Automation’s features, functions, configuration, and maintenance. The "Product Overview" module includes basic knowledge about Parallels Business Automation’s overall functions and integration with external provisioning systems. Subsequent modules give administrators in-depth knowledge of the business administration of multi-layer hosting structure, including management of the service provider, resellers, and customers. The final module is an introduction to system maintenance and customization.
The course is highly recommended for all new Parallels Business Automation customers!
Course Content
This course is divided into several modules. Most modules contain topics with subject descriptions followed by on-screen demonstrations. At the end of modules, participants will be evaluated on the subjects learned.
Product Overview
Brief introduction to the system infrastructure and its integration with external provisioning systems through gates. Security components: accounts, users, roles, and privileges. User interface. Provisioning concepts based on service plans, subscriptions, and order processing. Billing system: documents, modes, resource billing and provisioning. Payment processing: processing centers, payment systems, and payment methods. Sample process including purchase of a service, billing, provisioning, and management.General System Configuration
Introduction to management features provided by control panel. Setting provisioning infrastructure. Configuration of credit terms and service terms. Product configuration settings: service templates, resources, and service plans. Configuration of price components, discounts, promotions, and taxes. Setting the e-commerce online store.Operations Management
Order processing as the main automation mechanism. Order flow and flow templates, order types, order handlers, and order queues. Subscription management: properties, daily billing process, upgrade and downgrade. Event management. Notification types, methods, and templates. Customer care by means of individual and mass operations. Setting and operating trouble ticket based help desk system.Security System
Protection methods. Authentication strength control. User roles and privileges. Fraud screening. Secure storage. SSL protocol and firewall settings.Customer Functionality
Control panels for managing domains, subscriptions, finance documents, contacts. Managing hosted systems and their resources.Channel Management
Preparing the system for reselling HSP resources. Setting reseller specific service templates and service plans. Billing schemes based on reseller own merchant account or provider’s account. Reseller activity.System Maintenance
Backup and restore. System customization. Online store customization. Performance management. Troubleshooting tools.
Lab Exercises
Not included in the course. Applicable for on-site training only.
Prerequisites
The attendees should be familiar with the following subjects.
- Principles of providing hosting services
- Basic knowledge of Linux
- Basic command line utilities
- Principles of Networking technologies
- Domain Name System
It will be beneficial to be familiar with:
- Parallels Operations Automation
- Parallels Virtuozzo Containers
- Parallels Plesk Panel
Who will benefit from this course
HSP and reseller staff responsible for system and business administration, accounting, and partner management.
Highly recommended for those who are first time users of the product.