Customers who purchased and activated a copy of Parallels Desktop 9 for Mac from the Parallels Online Store or an authorized reseller on or after August 1, 2014 through October 15, 2014, are eligible for an upgrade to the next version of Parallels Desktop for Mac at no charge, subject to certain conditions.
The conditions covering eligibility for an upgrade include:
1. The following Parallels Desktop 9 for Mac products qualify for the Tech Guarantee:
2. The following Parallels Desktop for Mac products do not qualify for the Tech Guarantee:
3. Non-authorized retailers and reseller include but are not limited to:
4. How do I receive my upgrade key?
Upgrade keys will be delivered automatically from Parallels by email. You should receive your upgrade key within 7 days after the new version of Parallels Desktop for Mac becomes available. The upgrade key will be sent to the email that was used during the registration process when you installed Parallels Desktop 9 for Mac.
If you have not yet registered your copy of Parallels Desktop 9 for Mac or have used offline activation, please register your key now by clicking here
Please do not contact Parallels Customer Support in reference to your upgrade key. Keys will be automatically sent to your email address so please check your spam/junk folder. Please allow up to 7 business days for your key to be delivered.