Duration: 16 hours (2 days)
Course materials: Student’s Guide
This course is geared towards providing the skills and competence necessary for properly planning, implementing, administering, and supporting an environment based on Parallels Business Automation Enterprise edition (PBAE). After course completion, the attendees will be able to maintain the system using both the graphical user interface and special command line tools designed for support personnel. Students will understand the structure of the system, its database tables, configuration files, and log files. They will be able to manage services and the management database, and backup and restore the whole PBAE environment or parts of it. Each training module contains troubleshooting approaches and examples.
Who will benefit from this course
The training is useful for technical specialists and implementation/support teams involved in PBAE infrastructure installation and upgrade, PBAE configuration and reconfiguration, maintenance of various services, backup and restore of the whole system or parts of it, troubleshooting, and the development of hosting projects.
This course is intended for technical staff experienced in using and implementing PBAE solutions. They must have good knowledge of various aspects of working with PBAE:
- PBAE administration menu structure and tasks
- PBAE authentication, authorization, and audit
- Managing resources, service templates, and service plans
- Online store configuration
- Configuration of the payment system
The attendees should be familiar with the following general subjects:
- Principles of Linux and Windows administration
- Internet hosting industry technologies, tasks, and procedures
To meet the above prerequisites, the Parallels authorized course "Parallels Business Automation Administration" is recommended prior to attending this advanced course.
If PBAE is integrated with POA at your site, the Parallels authorized course "Parallels Operations Automation Administration" is recommended.
- System Setup
Prerequisites and installation of PBAE in a distributed environment: application, database, and store hosts. Post installation configuration. Integration with POA. System startup.
- Architecture Overview
Application management platform Stellart. Infrastructure and application containers. Interaction between containers. Configuration and log files. Log analyzer. Business logic. Database management. Resolving object dependencies. Time conversion. Performance management. Table archives. Database log management. Online store based on the Smarty technology: business and presentation logic, PHP template engine, multiple online stores, and proxy stores.
- Task Management
Task management concepts. Database schema. Event-related components: event types, event handlers, methods, and attributes. Task management containers. Conditional tasks. Default values of parameters.
- Order Processing
Order flow overview. Conditional transitions. Transition chains. Main stages of sales order and payment order processing when an order is placed from the control panel and from the online store. Fraud screening: configuration and results.
- Payment Processing
Payment methods. E-commerce data structure. E-commerce plug-in interface for different payment methods: direct credit card payment, redirect payment, band account payment, check/cache, and Bankgiro/Postgiro. Refund processing.
- Service Provisioning
Service gate interfaces to different provisioning systems: POA, SSL service, license key service, reseller management service, and custom systems. Provisioning items: creation of service templates, service parameters, event types and event handlers. Provisioning processes. Specifics of provisioning through POA: new subscriptions and resource upgrades.
- Domain Management
Domain registration concepts. DNS configuration: domain zones, service templates, domain contacts, and additional checkout parameters. Domain registration plug-ins. Provisioning infrastructure. PBAE and POA interaction. Domain registration, transfer, and renewal workflow.
- License Management
License concepts. License deployment and configuration. License resources and provisioning items. License workflow.
- Subscription Management
Resource management in subscriptions. Resource limitation. Synchronization of customer subscriptions: sync methods, adding or changing resources in service templates and in plans, removing obsolete resource, synchronization of subscription periods. Syncing resellers: probable causes of de-synchronization, syncing reseller subscriptions.
- Billing Management
Daily billing process (DBP). Event handlers invoked by DBP. Collection of resource usage. Content of billing and renewal orders. Generation of billing and renewal orders. Consolidated invoices. Processing subscription expiration.
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