Buy Parallels Support and Services for Parallels H-Sphere

Get the support you need and deserve — 24/7! Parallels provides support around the clock so you get the answers you need when you need them.

In the case that your accounts level is different of listed ones, please contact us specifying your key account.

Please enter your current H-Sphere key number on which you wish to apply your upgrade:

HSPH..0000

Enter middle 8 digits only. Example: For key "HSPH.00012868.0000" enter "00012868".

Please select the support options desired for your product license.

H-Sphere — Software Maintenance (SUS) Renewal and Reinstatement
	H-Sphere SUS Renewal for 200 Accounts	$225.00
	H-Sphere SUS Renewal for 500 Accounts	$543.45
	H-Sphere SUS Renewal for 1000 Accounts	$937.50
	H-Sphere SUS Reinstatement for 200 Accounts License	$592.45
	H-Sphere SUS Reinstatement for 500 Accounts License	$1412.97
	H-Sphere SUS Reinstatement for 1000 Accounts License	$2564.90

Accounts Upgrade for purchased keys *
From 200 Accounts
	Upgrade to 500 Accounts	$1273.75
	Upgrade to 1000 Accounts	$2850.00
From 500 Accounts
	Upgrade to 1000 Accounts	$1576.25

* In case that you have a own a key with different accounts number, please contact us to receive a quote with special conditions! Domain Upgrade does not affect your SUS. To Renew/Reinstate SUS go to the Software Update Service (SUS) section.

Accounts Upgrade for Leased keys
From 200 Accounts
	Upgrade to 500 Accounts (monthly price $313/month)	$49.00
	Upgrade to 1000 Accounts (monthly price $517/month)	$49.00
From 500 Accounts
	Upgrade to 1000 Accounts (monthly price $517/month)	$49.00

After upgrade monthly price for license will also increase respectively to price of new license.

Support Options
	H-Sphere Installation (up to 2 servers) *	$150.00
	H-Sphere Per Incident Support A standard support incident is defined as a customer technical issue where support is provided by Parallels Customer Support. Please note the per-incident support cost does not cover any administrative services which will be billed separately if necessary and agreed upon by both parties. An incident can span multiple communications between Parallels and customer. A per-incident support contact cannot be divided into subordinate parts addressing multiple unrelated issues. Initial Response Time: 2 hours Guaranteed Response Time: 12 hours Parallels Technical Support Guide After we have confirmed your payment, you will receive an e-mail with instructions how to use the support incident. Entering a license key number above is optional when purchasing this type of support. Please note that your support incident payment is non-refundable once a ticket has been opened and a member of Parallels Support commences work on a resolution.	$75.00
	1 year Email Support (20 Incidents) Includes 1 year support with up to 20 Email incidents for a single cluster installation	$399.00
	1 year Email or Phone Support (20 Incidents) Includes 1 year support with up to 20 Email or Phone incidents for a single cluster installation	$699.00

* Installation is good for up to 2 servers. If you have 3-4 servers you need to purchase two installations, for 5-6 servers three installations.