Online Chat Support

Parallels Customer Support agents are available to answer your questions regarding. Parallels products and services, licenses and more. Please select the type of inquiry from the list below based on the product you have purchased. Prior to contacting support, we suggest checking our Knowledge Base for the answer to your question.

 

We provide Online Chat support regarding the following topics:

  • Parallels Desktop for Mac technical, licensing and activation questions
  • Parallels Plesk Panel technical and licensing questions
  • Parallels Virtuozzo Containers technical questions
  • Parallels Operations and Business Automation technical questions

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Technical Assistance for Parallels Products and Services

Parallels Desktop for Mac

Parallels Desktop for Mac customers receive 30 days free chat support after registering their product. You will need your Support Code to chat with a member of our Support Team. Your support code is listed on your My Account Page

The best place to find answers to your questions is by visiting the Parallels Knowledge Base or Parallels Forums.

The most common answers to questions on Parallels installation/activation, Windows installation and Virtual Machine troubleshooting can be found here.

Parallels Plesk Suite, Automation Suite and Virtualization Suite

Please select the correct product in the chat drop down menu to be routed to the correct Customer Support Team. 

Online Chat Support is designed for simple questions and known issues that can be answered in a few easy steps.  Most of these questions and answers are found in the Parallels Knowledge Base, Online Documentation or the Parallels Forums.

Purchase and Licensing Questions:

A Parallels Customer Service Representative will help you with your Non-Technical Support questions. Non-technical inquiries include help with product activation, registration, licensing, a lost product key, online sales and pre-sales questions.

If you purchased Parallels Desktop for Mac at the Parallels Online Store, inquires on your purchase, key delivery or questions on refunds/price adjustments are handled by our partner cleverbridge.  To contact cleverbridge customer support, please click here.

Parallels Support Chat

Online Chat Support is provided in English only. Please ensure that you select the correct product line when launching the chat client to ensure proper routing to the correct Customer Support Team.

Critical and Urgent

Parallels Plesk SiteBuilder – April 15, 2013!

Version(s) of the Parallels Plesk SiteBuilder product that are older than the latest release can contain images that are not currently licensed. The upgrade/templates verification process must be completed on all SiteBuilder installations (including the latest versions) by April 15, 2013. If the process has not been completed by April 15, 2013, your Lease license key will expire and you will no longer be able to publish or modify websites using Parallels Plesk Sitebuilder. Please refer to the following article for Upgrade/Template Verification Instructions: http://kb.parallels.com/en/114818

Critical and Urgent:

Windows 8 Preview Expiration – January 15, 2013!

If you are running a Windows 8 Edition and your license has expired:

Please read this entire notice, prior to contacting Parallels Customer Support:
http://kb.parallels.com/115404

If you are having trouble upgrading or installing Microsoft Windows (any version) please read the following for instructions and troubleshooting steps: http://kb.parallels.com/4729

Parallels Desktop for Mac Products Only:

If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.

If you purchased your copy of Parallels Desktop for Mac from an authorized re-seller and have a question on your purchase or need assistance with a refund, please contact the original merchant for assistance.

NOTE FOR PARALLELS DESKTOP FOR MAC CUSTOMERS: 

To be able to receive Support you have to obtain a Support Code. Go to https://www.parallels.com/account/ and log in with your registration details and select "My Support Options" in the left navigation. This will be required for authorization through Email, Chat and telephone.

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Parallels is a global leader in hosting and cloud services enablement and desktop virtualization. Founded in 1999, Parallels is a fast-growing company with more than 850 employees in North America, Europe and Asia.

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