Parallels Access is the fastest, simplest, and most reliable way to remotely access all your Windows/Mac applications and files on your iPhone. iPad, or Android phone or tablet.  Below are frequently asked questions, product documentation, video tutorials, and other helpful tools to get the answers you need. Watch our installation, registration, and feature videos for quick tutorials on the features and functionality of Parallels Access.

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Service alert

If you upgrade to iOS 9 beta, you will not be able to run Parallels Access. For more information on how to downgrade if you have already upgraded please visit

Frequently Asked Questions

  1. The new version allows you to share files from your Mac or a Windows PC without using a cloud service. Visit KB123242 to learn how.
  2. Now you can import photos from your mobile device. Visit KB123241 if you use an iPad, and KB123240 if you use an Android device.
  3. The gaming experience has been improved with the new Game Mode. Visit KB123250 to learn more about this feature.
  1. Android Devices: Most tablets and phones running Android 4.0 and later
  2. iOS Devices: iPad mini, iPad 2 and later, and iPad Air running iOS 7 or iOS 8; iPhone 4s and later running iOS 7 or iOS 8
  3. PC or Mac: PC running Windows 8.1, Windows 8, or Windows 7, Mac running OS X Yosemite (10.10), OS X Mavericks (10.9), OS X Mountain Lion (10.8), or OS X Lion (10.7)

Windows PC

  • Internet Explorer v.10 and higher
  • Chrome v.14 and higher
  • Firefox v.6 and higher
  • Opera v.12.10 and higher


  • Safari v.6 and higher
  • Chrome v.14 and higher
  • Firefox v.6 and higher
  • Opera v.12.10 and higher

Installation of Parallels Access is a two-step process. The Parallels Access Agent is downloaded from the Parallels website, and the Parallels Access App is available for download at the App Store or Google Play. Complete instructions can be found here.

If you are running a virtual machine on your Mac, do not install Parallels Access in the virtual machine—complete the installation on your Mac hard drive.

You are required to have a Parallels Account to download and install Parallels Access. For instructions on how to create an account or reset your password, please see KB 116662.

  1. How do I set up and install Parallels Access? Instructions can be found at KB 116770.
  2. How do I access my Parallels Desktop virtual machine from Parallels Access? Please see KB 116675.
  3. I can’t find my virtual machine inside Parallels Access. See KB 116714 for more details.
  4. I installed Parallels Access inside my virtual machine, but it’s not working. See KB 116745 for more details on troubleshooting.
  1. What devices and OSes are supported in Parallels Access? Please see KB 116670.
  2. Do I need a Parallels Account to use Parallels Access? Yes, you will need an account. Registration instructions can be found in KB 111662. If you need assistance resetting your password, see KB 116181. Instructions for registration and resetting your password are also on the Welcome screen of Parallels Access.
  3. Is the connection from Parallels Access to my computer secure? Yes. Parallels Access uses state-of-the-art technology, so all data transferred between your computer and iPad is secure. More details and additional security options are in KB 116684.
  4. Can I use Parallels Access on more than one computer? Yes, Parallels Access can be used to access multiple computers. Instructions for adding an additional computer are in KB 116728.
  5. How do I delete a computer from my list? See KB 118599 for details.
  1. How do I purchase Parallels Access? Monthly and annual subscriptions to Parallels Access can be purchased directly from within Parallels Access, the Parallels Online Store or through the Apple App Store. Android subscriptions are only available through the Parallels online store. Please see KB 116724 for instructions on how to purchase.
  2. I received a notification that my subscription is expiring. How can I renew it? Once your subscription is within 24 hours of ending, a Buy Now button will appear both on your iPad and in your My Account page. Click on the Buy Now button on your device or on Buy Subscription on My Account page. See KB 116820 for complete instructions on renewals.
  3. I have a question about my purchase. Who should I contact? KB 116724 includes contact details based on where you purchased your subscription to Parallels Access.
  4. Can I purchase on the Parallels website? Please see KB 119197 for details on purchases.
  5. How do I get a refund for my Parallels Access subscription? Subscriptions to Parallels Access are nonrefundable for the duration of your subscription period. To manage your subscription or disable auto-renewal of your monthly or annual subscription, follow the in-app instructions listed in KB 116725.
  1. Information on how to work with applications on your iOS or Android device can be found in KB 116697.
  2. For tips on settings to ensure the best performance of Parallels Access, please see KB 116685.
  3. For mouse settings and using mouse gestures in Parallels Access, please see KB 116729.
  4. For tips on setting up your keyboard and keyboard shortcuts, please see KB 116705.
  5. Information on using drag-and-drop features is in KB 116731.
  6. How can I wake up my sleeping computer from my device (Wake-on-LAN)? Please see KB 122033.

Parallels has created short tutorial videos to help you get started with Parallels Access. To view a list of videos, see KB 116956.

  1. My apps are not showing in App Launcher. Please see KB 116697.
  2. How do I switch to a traditional desktop/menu view on my iOS or Android device? Please see KB 116702.
  3. Parallels Access features are not working when I connect to my computer or virtual machine. Please see KB 116710.
  4. My screen resolution is out of sync after disconnecting from Parallels Access. To reset your screen resolution, please see KB 116698.
  5. I have sound and speaker issues on my iOS device. Please see KB116700.
  6. How do I enable accessibility for apps in OS X 10.9 Mavericks? Please see KB 116418
  7. Parallels Access cannot log into a Windows computer. Please see KB 116660.
  8. How do I delete a computer from my list? Please see KB 118599 for details.

Parallels Access Videos

Configuring Parallels Access Settings on your iPad
Navigation and Controls within Parallels Access
Basic and Advanced Gestures within Parallels Access
How to Switch Between Running Applications on Parallels Access
How to Copy and Paste with Parallels Access
How to Switch View Modes in Parallels Access

Need More Help?

Knowledge Base

The best place to find answers on Parallels Access is to visit our Knowledge Base.

Parallels Forum

Connect with fellow Parallels users. For information about Parallels Access, see the appropriate forum.

Parallels Support on Twitter

Follow Parallels Support on Twitter - @ParallelsCares for tips, tricks, and Tweets about Parallels products!

Contact Support

Parallels Access support is available by phone and email once you have installed, registered and activated your product.

Contact Us

Note: At this moment we provide Phone and Email support in English only.

Toll-free: +1 888-811-2489
International: +61 280-144-742

Contact Us


Document Name Format
Parallels Access Users Guide PDF | XHTML | ZIP