With Parallels Mac Management for Microsoft SCCM you can easily extend your existing SCCM system, processes and skills to fully manage and secure Macs and their virtual machines. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

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Frequently Asked Questions

Simply file a ticket with our Support Team for assistance by clicking here. You can also visit our Knowledge Base for answers to your questions here.

Parallels Mac Management allows IT to maximize investments and enables administrators to leverage existing processes by using SCCM as the single pane of glass to manage both PCs and Mac computers.

Parallels Mac Management gives you the same management capabilities you have for PCs, simply extending them to Macs Mac computers.  It also takes advantage of Apple technologies like the Apple Device Enrollment Program, FileVault 2, and configuration profiles.

  • How is Parallels Mac Management licensed? Parallels Mac Management for Microsoft SCCM is licensed on a per-managed-Mac basis. The number of individual licenses in your subscription denotes the number of Mac computers you can manage in SCCM. See KB 124043 for more information.
  • Will I be able to manage my license? You need a Parallels business account to manage your Parallels Mac Management license. See KB 123518 to learn how to create a Parallels business account.
    You can find all the information on how to register and manage your Parallels Mac Management license in KB 123516.
  • Is it possible for several users to manage a Parallels Mac Management license? Yes, it is possible to invite other administrators to your business account; see KB 122757.
  • How can I activate Parallels Mac Management? See KB 124044 for activation instructions.

You can find the download link and the documentation for the latest version here.

You can track availability of new features and fixes in KB 116043.

You can create different device collections in SCCM based upon employee or company-owned Mac devices, then create and deliver different configuration baselines to each of the collections.

Contact Support

If you are a Parallels Mac Management system administrator, please contact the Parallels Support team with the Support Code that you received when you enrolled in the program and the email address used to complete the purchase of your Licenses. If you are not, please contact your system administrator directly to resolve the issue with Parallels Mac Management.

Contact Us. We provide 24 x 7 Support Service for all support contract holders, no regional bounds.

Note: At this moment we provide Phone and Email support in English only.

Toll-free: +1 844-698-3628
International: +1 425-728-8299