The Helpdesk feature allows users to send an issue report to the Parallels RAS administrators. In order to enable the feature, please follow these steps:

  1. Open the Parallels® Remote Application Server Console.
  2. Go to Administration > Helpdesk tab.
  3. Mark the “Enable Helpdesk” checkbox, and input an email address that will be used to receive reports.

Helpdesk feature

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