Frequently Asked Questions

Simply file a ticket with our Support Team for assistance by clicking here. You can also visit our Knowledge Base for answers to your questions here.

Parallels Mac Management allows IT to maximize investments and enables administrators to leverage existing processes by using SCCM as the single pane of glass to manage both PCs and Mac computers.

Parallels Mac Management gives you the same management capabilities you have for PCs, simply extending them to Macs Mac computers.  It also takes advantage of Apple technologies like the Apple Device Enrollment Program, FileVault 2, and configuration profiles.

  • How is Parallels Mac Management licensed? Parallels Mac Management for Microsoft SCCM is licensed on a per-managed-Mac basis. The number of individual licenses in your subscription denotes the number of Mac computers you can manage in SCCM. See KB 124043 for more information.
  • Will I be able to manage my license? You need a Parallels business account to manage your Parallels Mac Management license. See KB 123518 to learn how to create a Parallels business account.
    You can find all the information on how to register and manage your Parallels Mac Management license in KB 123516
  • Is it possible for several users to manage a Parallels Mac Management license? Yes, it is possible to invite other administrators to your business account; see KB 122757
  • How can I activate Parallels Mac Management? See KB 124044 for activation instructions.

You can find the download link and the documentation for the latest version here

You can track availability of new features and fixes in KB 116043

You can create different device collections in SCCM based upon employee or company-owned Mac devices, then create and deliver different configuration baselines to each of the collections.

With Parallels Mac Management for Microsoft SCCM you can easily extend your existing SCCM system, processes and skills to fully manage and secure Macs and their virtual machines. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

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Knowledge Base

The best place to find answers on Parallels Mac Management is to visit our Knowledge Base.

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Connect with fellow Parallels users. For information about Parallels Mac Management for Microsoft SCCM, see the appropriate forum.

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Frequently Asked Questions

To learn about the support service details, lifecycle policy and scope of support please visit KB123513

Simply file a ticket with our Support Team for assistance by clicking here. You can also visit our Knowledge Base for answers to your questions here.

The Parallels Mac Management for SCCM (2007/2012) extends your existing SCCM infrastructure, tools and skills to also manage Macs. Parallels Management-Mac gives you the same management capabilities you have for PCs, simply extending them to Macs.  It also takes advantage of Apple technologies like FileVault 2 to encrypt the Mac hard drive, and can deploy and manage Parallels Desktop for Mac and it's virtual machines.

  • Do I need to run Parallels Desktop for Mac to use this? No. The Parallels Mac Management can manage Mac OS X profiles with or without Parallels Desktop for Mac.
  • Does Parallels Mac Management for SCCM manage iOS devices like iPads? No, not currently, but a plug-in to manage iOS devices is planned.
  • What versions of Mac OS X is this compatible with?  It is compatible with Mac OS X versions 10.6x, 10.7x and 10.8x.
  • Can I use Parallels Mac Management for SCCM 2012 SP1 or JAMF, or will they conflict? All three products can work simultaneously, there is no conflict between them.
  • Is there a trial version of Parallels Mac Management for SCCM that I can evaluate before purchasing?  Please contact us for more information on setting up a Proof of Concept to evaluate Parallels Mac Management.
  • Can Parallels Mac Management for SCCM also manage VMware Fusion virtual machines?  Not yet, but we do plan to add this capability in the future.

You can create different device collections in SCCM based upon employee or company owned Macs, then create and deliver different configuration baselines to each of the collections.

The plug-in installs directly from a Windows installer (.exe) file on the SCCM server. Then an agent is installed on each Mac that you want to manage. Similar to the way that SCCM manages PCs, the agent allows each Mac to communicate with the SCCM server.

Contact Support

If you are a Parallels Mac Management system administrator, please contact the Parallels Support team with the Support Code that you received when you enrolled in the program and the email address used to complete the purchase of your Licenses. If you are not, please contact your system administrator directly to resolve the issue with Parallels Mac Management.

Contact Us. We provide 24 x 7 Support Service for all support contract holders, no regional bounds.

Note: At this moment we provide Phone and Email support in English only.

Toll-free: +1 844-698-3628
International: +1 425-728-8299

Documentation