IMPORTANT: Since the official Support language is English, support will be provided only in English.Submit support request to Parallels Support Team
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Incident Deduction Policy
Once you click submit at the bottom of this form one incident will be deducted from your support incident pack or contract.
Please check our Knowledge Base before you submit your support request. If your support request proves to be a bug that was not already documented in our Knowledge Base you’re entitled to a refund of this incident. For previously undocumented bugs, please let the Support Engineer handling your case know that you’d like a refund for the incident.
Tickets submitted to Parallels Customer Service regarding online store purchases or licensing issues will not be deducted from your support contract.