Assistance gratuite pour les problèmes d'installation / de mise à niveau / de transfert / de migration de Parallels Plesk Panel 11

REMARQUE : Ce formulaire est réservé aux problèmes liés à l'Offre d'assistance gratuite pour l'installation / la mise à niveau / le transfert / la migration. Si vous avez d'autres problèmes avec Parallels Plesk Panel, veuillez sélectionner le composant correspondant lors de l'étape précédente de cet assistant.

Bienvenue dans notre système de demande d'assistance en ligne de Parallels Plesk Panel. Parallels vous invite à lire attentivement la et de regarder notre Base de connaissances & les Configurations requises et spécificités du produit Parallels Plesk Panel avant d'envoyer un ticket de support à l'assistance Parallels Plesk Panel.

Veuillez entrer les informations appropriées dans les champs correspondants ci-dessous.

Toutes les données entrées dans ce formulaire seront cryptées pour des raisons de sécurité et envoyées à notre équipe d'assistance.

REMARQUE : L'Assistance Parallels accepte les tickets sous la forme « Un ticket pour un problème » uniquement. Si vous avez différents problèmes ou questions, veuillez ouvrir un ticket séparé pour chaque question ou problème.

  • Infos sur la clé de licenceEtape 1
  • ProblèmeEtape 2
  • Infos sur le serveurEtape 3
  • Infos sur le ContactEtape 4
Informations sur la clé (de licence)
N° Clé Parallels Plesk Panel 11*
Catégorie du problème*
Produit*
Votre système d'exploitation*
Informations sur le système d'origine
Nom du produit
Version du produit
Version de Plesk
Build de Parallels Plesk Panel
Build du produit
Informations sur le système de destination
Version du produit Parallels Plesk Panel 11
Détails du système d'exploitation
Infos concernant le problème
Degré de gravité du ticket
Sujet du problème*
Décrivez ci-dessous votre problème de manière aussi détaillée que possible. Décrivez exactement ce que vous avez pour qu'on puisse reproduire le problème, cela permettra à nos ingénieurs d'appréhender le problème et de trouver plus vite une solution.*
Les logs et captures d'écran peuvent être insérés ici en pièce jointe avec la description
(Maximum 1Mb)

Informations sur le serveur

Les données sont facultatives pour cette section. Si vous pensez que le problème nécessite l'intervention d'un ingénieur Parallels dans votre serveur via le shell (accès telnet/ssh/RDP), entrez ces données. Avant de pouvoir nous connecter à votre serveur, nous souhaitons que vous acceptiez la Politique s'appliquant au droit d'accès au serveur de Parallels. Cela nous permettra de vous connecter à votre serveur et de résoudre les problèmes.

Remarque : nous vous conseillons vivement de modifier vos mots de passe lorsque vous les soumettez à notre équipe d'assistance technique. Une fois le problème résolu, vous pouvez à ce moment-là rétablir vos mots de passe réguliers. L'équipe technique de Parallels ne retient ainsi pas vos identifiants d'accès.

Parallels' Server Permission Policy

This Server Permission Agreement ("Agreement") is made by and between Parallels Holdings Ltd., including any wholly-owned Parallels subsidiaries ("Parallels"), and the Customer who intends to grant Parallels access to its server infrastructure ("Customer") (each a "Party" hereto):

Recitals

WHEREAS, Customer desires to grant Parallels access to its’ Servers (the "System") in order to receive certain Services by Parallels.

WHEREAS Parallels is willing to accept such permission to access the System.

NOW, THEREFORE, the Parties hereto, intending to be legally bound, hereby agree as follows:

  1. Services. Per Customer’s order, Parallels shall provide to Customer certain services (the "Services"), which require Parallels accessing Customer’s System. A further description of the ordered Services shall be included in the corresponding order.
  2. Granted access. Customer hereby grants permission to Parallels to enter its system via remote access. Furthermore, Customer acknowledges, that Parallels may possibly have to reboot Customer’s System after repairs or to shut down services while fixing them. Parallels will follow all commercially reasonable security policies for accessing the System, setup and communicated by Partner prior to Parallels accessing the System.
  3. Customer Obligations. Customer shall deliver to Parallels all necessary information to allow Parallels to perform the Services, and to respond to any communications from Parallels regarding the Services. CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE INTEGRITY, ACCURACY, COMPLETENESS, AND RETENTION OF ANY INFORMATION PROVIDED BY CUSTOMER TO PARALLELS. WITHOUT LIMITATION OF THE FOREGOING, CUSTOMER ACKNOWLEDGES THAT IT HAS CREATED A BACK UP COPY OF ALL DATA THAT MAY BE AFFECTED BY PARALLELS’ PERFORMANCE OF THE SERVICES. PARALLELS SHALL NOT BE RESPONSIBLE FOR CREATING BACK UP COPIES OF DATA AND INFORMATION PROVIDED BY CUSTOMER TO PARALLELS.
  4. Term and Termination. Parallels shall perform the Services as requested by Customer’s representative. The term of such Services and the related access to Customer’s System shall continue until Parallels completes the Services or until either Party terminates the request for the performance of the Services. Before the Services’ start, Customer shall pay the fees and reimburse to Parallels all expenses pre-approved by Customer as set forth in the corresponding order or Agreement. All unpaid fees and expenses that have accrued through the date of termination are subject to additional late fees and penalties.
  5. Indemnification of Parallels. Customer agrees to indemnify, defend and hold Parallels and its subsidiaries and affiliates, and all officers, directors, and employees thereof, harmless from and against any action brought against Parallels with respect to any claim, demand, cause of action, debt or liability, including reasonable attorneys’ fees, to the extent that: (I) such action is based upon or arises out of a claim that any data or information provided by Customer to Parallels to enable Parallels to perform the Services hereunder violates or infringes upon the rights of any party, including any intellectual property rights of any third party or (II) such action is based upon or arises out of a claim that is related to use by Parallels of data or information provided by Customer to Parallels to enable Parallels to perform the Services hereunder or (III) such action or claim is based upon or arises out of the performance of the Services by Parallels.
  6. Warranty and Limitation of Liability.
    1. Warranty by Parallels. Under this Agreement, Customer only permits Parallels to access Customer’s System to provide services to Customer. Parallels does not sell or license goods, except as expressly provided herein. Parallels warrants that it will perform the access in a workmanlike manner. If certain security policies have been agreed upon in writing before the Services start, Parallels warrants, that such policies will be followed to the maximum extent possible. THE WARRANTY EXPRESSED IN THIS SECTION IS A LIMITED WARRANTY AND IT IS THE ONLY WARRANTY MADE BY PARALLELS. EXCEPT FOR THIS LIMITED WARRANTY, PARALLELS MAKES NO OTHER WARRANTY OR GUARANTEE, EXPRESS OR IMPLIED, RELATING TO THE SERVICES TO BE RENDERED BY PARALLELS UNDER THIS AGREEMENT, AND PARALLELS EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THAT MAY ARISE IN CONNECTION WITH SUCH SERVICES.
    2. Warranty by Customer. Customer warrants that the rendering of the Services by Parallels will not violate the rights of any third party, including, without limitation, intellectual property rights.
    3. Limitation of Liability. For purposes of this Section, "Parallels" includes any and all subsidiaries and affiliates of Parallels Holdings, Ltd., and the officers, directors, employees, and agents thereof. Notwithstanding the warranty provisions set forth in Section 6.1 above, all of Parallels’ obligations with respect to such warranties shall be limited to the access of the System with respect to the reasonable security policies, agreed upon between the Parties. Parallels shall have no warranty obligations with respect to any failures of the System which are the result of accident, abuse, misapplication, extreme power surge, extreme electromagnetic field or to any delays in the performance of the access directly or indirectly caused by Customer. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE CONSIDERATION WHICH PARALLELS IS CHARGING PURSUANT TO THIS AGREEMENT DOES NOT INCLUDE ANY CONSIDERATION FOR THE ASSUMPTION BY PARALLELS OF THE RISK OF THE CUSTOMER’S OR ANY THIRD PARTY’S INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES WHICH MAY ARISE IN CONNECTION WITH THE CUSTOMER’S USE, SUBLICENSING OR RESALE OF THE SOFTWARE AND DOCUMENTATION. ACCORDINGLY, CUSTOMER HEREBY AGREES, THAT PARALLELS SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR DAMAGES, INCLUDING, BUT NOT LIMITED TO LOSS OF PROFIT, LOST SAVINGS, LOSS OF REVENUES OR LOSS OF DATA, ARISING FROM THE ACCESS TO THE SYSTEM IN ACCORDANCE TO THE AGREED UPON POLICIES, EVEN IF PARALLELS OR CUSTOMER HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS OF LIABILITY SHALL APPLY TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE. IT IS AGREED THAT PARALLELS’ CUMULATIVE LIABILITY TO CUSTOMER OR ANY PARTY RELATED TO CUSTOMER FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS, OR ACTIONS ARISING OUT OF OR RELATING TO THIS AGREEMENT, SHALL BE LIMITED TO THE PAYMENTS RECEIVED OR DUE FROM CUSTOMER FOR THE ORDERED SERVICES. IT IS THE AGREEMENT OF THE PARTIES THAT THE FOREGOING ALLOCATION OF RISK IS REFLECTED IN THE FEES CHARGED UNDER THE SERVICES AGREEMENT.
    4. The limitation of liability as set forth in this Section shall not apply to any damages caused by Parallels’ and/or its agents’, employees’ or officers’ gross negligence or willful misconduct.
    5. Each party:
      • (a) has the full right and authority to enter into this Agreement and grant the rights granted herein
      • (b) has obtained all necessary approvals, if any, for entering into this Agreement.
  7. Confidentiality
    1. Ownership of Confidential Information. The Parties acknowledge that during the performance of the Services, each Party will have access to certain of the other Party’s Confidential Information or Confidential Information of third parties that the disclosing Party is required to maintain as confidential. Both Parties agree that all items of Confidential Information are proprietary to the disclosing Party or such third party, as applicable, and shall remain the sole property of the disclosing Party or such third party.
    2. Mutual Confidentiality Obligations. Each Party agrees as follows: (i) to use the Confidential Information only for the purposes described herein; (ii) that such Party will not reproduce the Confidential Information and will hold in confidence and protect the Confidential Information from dissemination to, and use by, any third party; (iii) that neither Party will create any derivative work from Confidential Information disclosed to such Party by the other Party; (iv) to restrict access to the Confidential Information to such of its personnel, agents, and/or consultants, if any, who have a need to have access and who have been advised of and have agreed in writing to treat such information in accordance with the terms of this Agreement; and (v) to return or destroy all Confidential Information of the other Party in its possession upon termination or expiration of this Agreement.
  8. General Terms.
    1. Governing Law and Choice of Forum. This Agreement shall be governed by and interpreted in accordance with the applicable laws of Germany. Agreed place of jurisdiction shall be Hamburg / Germany. Parallels may, at its sole discretion, be authorized by this Agreement to choose the place of Customer’s business as the relevant place of jurisdiction.
    2. Independent Contractor. Parallels is an independent contractor for all purposes. Neither Parallels nor its subcontractors, nor the employees or agents thereof, shall be deemed to be employees or agents of Customer. Parallels may use contractors or other third parties of Parallels’ choice to assist Parallels in rendering the Services hereunder. Nothing herein or in the performance hereof shall imply either a joint venture or principal and agent relationship between the parties, nor shall such a relationship be deemed to have arisen under this Agreement.
    3. Survival. Articles 5, 6, and 7 of this Agreement and all Sections thereof, shall survive the termination of this Agreement, regardless of the cause for termination, and shall remain valid and binding in perpetuity.
    4. Force Majeure. Neither party shall have liability for damages or delays in performance due to natural disasters, power surges or failures, strikes or labor disputes, acts of god, war, civil disturbances, acts of civil or military authorities or the public enemy, or other causes beyond either party’s control.
    5. Notices. All notices, requests, demands and other communications required or permitted under this Agreement shall be in writing and may be sent by: (I) personal delivery; (II) registered mail; (III) expedited delivery service; (IV) facsimile; or (V) electronic mail. Notices to either party shall be addressed to its address indicated on the first page of this Agreement, or such other address as the party may designate through notice hereunder. Notices will be deemed communicated upon receipt, provided that receipt of any such notice is verified through commercially reasonable means.
    6. Non-Solicitation. During the term of this Agreement and for a period of one (1) year after the termination of this Agreement, Partner shall neither actively solicit, discuss employment with, offer employment to, nor otherwise use, hire, or utilize the services of any employee of Parallels or any person who has been employed by Parallels within one (1) year prior to the date of solicitation, hiring, or other such activity.
    7. Entire Agreement. This Agreement is the entire agreement between the parties and supersedes all prior agreements, proposals, representations, statements, or understandings, whether written or oral, concerning Parallels’ rendering of the Services to Customer. No change, modification or waiver of any of the terms of this Agreement shall be binding unless set forth in writing and signed by both parties.
    8. Severability. If any provision of the Agreement is held invalid by a court with jurisdiction over the parties to the Agreement, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of the Agreement will remain in full force and effect. The remainder of the Agreement will continue in effect as if the Agreement had been entered into without the invalid portion.
Type d'accès du shell
IP du serveur
Port de connexion du serveur
Mot de passe de l'administrateur de Parallels Plesk Panel
Login du shell
Mot de passe du login du shell
Mot de passe root
Infos sur le client (Veuillez indiquer les détails de contact du représentant officiel du client qui peut être contacté par l'Assistance Parallels)
Prénom*
Nom*
Société*
Adresse mail*
Adresse mail en CC
Téléphone*
Pays Code régional Numéro de téléphone Ext.

* - champs obligatoires

 
 
 
 
 
 
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