HOT JOBS - Professional Services Opportunities

Parallels, a global leader in the Cloud services and desktop virtualization markets, continues to experience tremendous growth. As we continue to build an exceptional global Professional Services team, Parallels is looking for experienced, dedicated leaders, particularly those with demonstrated success in customer-facing Project Management and Solutions Architect roles. These positions are mission-critical to the company's overall success, as they lead pre- and post-sale implementations of Parallels Cloud services, hosting and desktop/server virtualization solutions at customer sites. Read the job descriptions below for more specifics.

Parallels Professional Services team provides well-qualified individuals with countless opportunities for professional and personal development. We encourage all employees to use their creativity, passion, and experience to ensure our customers become, and remain, Parallels advocates. The Professional Services team is absolutely essential to this goal, and our customers' goals, too. Join us – build substantial new customer relationships by ensuring we deliver on the promise of growth and profitability.

Who are we?

Parallels is a global leader in Cloud services enablement and desktop virtualization, with more than 100 patents granted or pending.

Parallels Hosting and Cloud Service Delivery solutions enable service providers to deliver – and profitably grow – hosting and Cloud services for more than 148 million small and medium businesses worldwide. Parallels Desktop for Mac software is the wordlwide leader in enabling users to run Windows applications on a Mac without rebooting, with 78 percent market share1 and use by more than 50 percent of Fortune 200 companies. And that’s just the beginning.

We offer a dynamic environment and employ more than 800 people in the U.S., Europe and Asia. Privately held and profitable, Parallels generates more than US$100 million in revenue and has grown more than 30 percent each year for the past five. Parallels is also backed by leading VC firms including Bessemer, Insight Venture Partners and Intel Capital. The company's main office locations are: Renton, Washington (US); Moscow; Munich; and Singapore.

For immediate consideration, send your CV or resume via email to and indicate which role you are applying for and your geographic preferences.

Regional Director, Professional Services (Various locations)

Position Overview

The Regional Director, Professional Services will be a highly visible position within Parallels global organization and will be Parallels senior-level client interface for services delivery relationships within a selected region. Regional Director, Professional Services is responsible for interpreting the strategy and vision of Parallels’ business leadership into services capabilities that drive success and client loyalty. This role will report to the Director, World Wide Professional Services.

Essential Job Functions

Lead and Develop a regional plan to develop a region wide professional services team
Serve as a client advocate and advance services that build long term relationships between Parallels, its partners and its customers
Manage relationships with key internal (Sales, Marketing, Support, Engineering) and external stakeholders to ensure implementations are completed on time and on budget
Build and develop delivery lifecycle tools, processes and capabilities to support tactical and long term client goals
Collaborate with other professional services team members to create companywide best practices and global capabilities
Responsible for managing a team of project managers and solutions architects to meet goals and commitments to customers

Requirements

7-10 years of experience in a leadership role in the software and/or consulting industry.
Bachelor's degree in Business Administration or related degree
Leadership: a demonstrated ability to lead people and get results through others.
Planning: an ability to think ahead and plan over a 1-2 year time span.
Experience working within a worldwide enterprise and with global customers
Ability to think and act strategically and execute on the strategy developed
Problem analysis and problem resolution at both a strategic and functional level.
Technical skills in strategic planning
Employee training and development.
Strong customer orientation.
Excellent interpersonal and communication skills including presentation skills.

Preferred locations will be: Munich is preferred for EMEA; Moscow for RBIC; Dubai for ME; Singapore or Melbourne for APAC; and Renton for USA

To be considered for this position, please email and please use the Subject Line of “Regional Director, Professional Services” with your location.

Thanks for considering Parallels, one of the world’s fastest growing software companies!

Project Manager – Professional Services Delivery

Position Overview

This position reports into the professional services organization with responsibility for all aspects of planning and delivering professional services contracts to the customer.

Candidates must have demonstrated experience working as a project or program manager for a technology company where the solution requires the delivery of professional services.

Candidates are expected to have a working knowledge of technology and be comfortable in defining both business and technical delivery plans. Candidates must be able to understand, plan and manage all aspects of work needed to successfully adopt a solution, place into production and operationally transfer to the client.

Preference given to candidates with experience working with solutions involving software configuration and customization using customer provided hardware platforms, especially with hosting, cloud services or ERP type solutions.

Preference given to candidates with delivery experience spanning enterprise accounts to smaller mid market accounts. Candidates must be able to be able to differentiate and adjust delivery approach approaches based on type of accounts.

Candidates must demonstrate experience in working all aspects of professional services delivery including:

Sales team engagement – pre and post sale
Project definition – pre and post sale
Project initiation - internal and external
Project execution and closeout – internal and external

Essential Job Functions

Define and negotiate appropriate scope
- Determine scope needed to deliver solution
- Reconcile and negotiate scope with sales, customer
Successfully initiate projects internally and externally
- ID and secure required resources internal, customer
- Develop and communicate project plan
- Lead kickoff and launch the project
Manage a portfolio of ongoing delivery projects
- Monitor a portfolio of delivery engagegments
- Plan and manage ongoing work
- Provide status to customers, stakeholders
- Manage and negotiate ongoing delivery issues
Maintain Project Administration functions
- Ensure PSA system, project artifacts current
- Support audit, revenue recognition requirements
Contribute to Project Management and Delivery body of knowledge
- Build or contribute to tools, techniques and methodology

Requirements

At least 5 years’ experience at a technology vendor delivering post sales professional services
Understand end to end process used by companies to acquire, implement, deploy strategic software technology solutions
Formal Project Management training [Certificate in Project Management] or PMI or similar certification
Readiness to travel up to 25%
Fluency in the English language

Please send your resume/CV to with “Project Manager” and the location in the subject line.

Thank you for considering Parallels for an exciting, challenging and rewarding career!

Solution Architect

Position Overview

This position will be responsible for translating the client's business requirements into a specific system, application or process scope. This includes working with client personnel and executives to identify functional requirements and subsequently working with and leading others in the identification, justification and design of the client's solution.

The role will report to the Regional Professional Services Manager, and will help drive services efficiency, customer satisfaction, and repeatable successful engagements for Parallels products for the hosting and cloud services provider audience.

Essential Job Functions

Pre-Sales phase:
- Support Sales with value setting
- Estimate Services
- Provide scope of work
- Provide initial timeline expectation
- Suggest customer roadmap w/ respect to Parallels
- Provide documentation
- Define Best Practices
Deployment phase:
- Deployment & Configuration
- Oversee engagements
- Check-in of deployment milestones
- Check-in of customer acceptance
- Support project manager
- Ensure customer satisfaction
Post-Implementation phase:
- Follow up on live operations at accounts
- Monitor system health
- Follow up with customers

Requirements

At least 5 years’ experience in Expert knowledge of hosting industry
Readiness to travel up to 25%
Fluency in the English language
At least 5 years’ experience in technical and architectural design: describe, document, and articulate solutions to address large, complex, multi-platform system opportunities

Please send your resume and cover letter to including "Solution Architect“ and the location you are interested in the subject line to ensure consideration.

Thank you for considering Parallels for an exciting, challenging and rewarding career!