Phone Support Hotline

Parallels Customer Support agents are available to answer your questions regarding Parallels products and services, licenses and more. Please select the type of inquiry from the list below based on the product you have purchased. Prior to contacting support, we suggest checking our Knowledge Base for the answer to your question.

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Parallels Technical Support

Parallels Desktop for Mac / Desktop Virtualization

Parallels Desktop for Mac / Parallels Desktop Switch to Mac Edition / Parallels Desktop for Mac Enterprise Edition / Parallels Transporter / Parallels Access

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Plesk Panel Suite

Parallels Plesk Panel Suite / Parallels Plesk Automation / Parallels Plesk Power Pack /
Parallels Web Presence Builder / Parallels Customer & Business Manager / Parallels
Partner Storefront / Parallels Domain/SSL Reseller Program

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Automation Suite

Parallels Automation for Cloud Infrastructure / Parallels Business Automation / Parallels
Operations Automation / Parallels Plesk Automation / Parallels Automation for Cloud
Marketplace / Parallels Business Automation Standard

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Virtualization Suite

Parallels Virtuozzo Containers / Parallels Virtual Automation / Parallels Server Bare
Metal / Parallels Cloud Server

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Parallels Non-Technical Support

A Parallels Customer Service Representative will help you with your Non-Technical Support questions. Non-technical inquiries include help with product activation, registration, licensing, a lost product key, online sales and pre-sales questions.

Parallels Desktop for Mac Products Only:

If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.

If you purchased your copy of Parallels Desktop for Mac from an authorized re-seller and have a question on your purchase or need assistance with a refund, please contact the original merchant for assistance.

Contact Us

Parallels offers toll-free and local phone contact numbers from multiple locations worldwide. Please choose your country from the menu below for your local Support phone number. If your country is not listed, you can utilize either our Click-To-Call or Skype option for contacting Support.

Toll-free: +1 888-811-2489   International: +1 703-579-0156

Note: At this moment we provide Phone support in English only.

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Note: Support systems under maintenance mode within 10pm-11pm PDT (UTC -0800) time on April 20th.

Please try out our self-service resources first before contacting support.
Request submission is possible but you may expect delay in system response on incident creation.