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Please read this entire notice, prior to contacting Parallels Customer Support: http://kb.parallels.com/en/115404
The following support resources are available for free:
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Two separate marketing, sales and technical programs - one for Service Providers and one for Cloud Service Developers (ISVs).
Do You Have Parallels Desktop 7 or Parallels Desktop 6 for Mac?You can save time by utilizing the built-in support request in Parallels Desktop 6 or 7 for Mac. While in Parallels Desktop 6 or 7 for Mac, navigate to the help menu and choose request support. This enables you to instantly receive your support code and quickly contact support with your request.