Support Policies

Parallels Support Guides

Please download and read the following guides on how to interact with Parallels Support team:

Incident Deducting Policy

If you have a support contract that includes a limited number of incidents, one incident will be deducted from the contract when you create a ticket via our ticketing system or call center.

Parallels credits either a support incident for those customers, who have a support account, or provides a refund of the payment made if the customer’s issue turns out to be a bug not previously known documented as bug.

If the issue is a known bug that is documented in the public KB then the refund policy does not apply.

Tickets submitted to Parallels Customer Service regarding purchase or licensing issues will not be deducted from your support contract.

Product Lifecycle Policies

Parallels, Inc. is committed to providing high quality, cost effective solutions to our customers. To this end, we have established official product lifecycle policies.

 
 
 
 
 
桌面虛擬化
- Mac 版 Parallels Desktop 9
- Parallels Transporter
- Parallels 移動應用程式
- Parallels Desktop Switch to Mac Edition
- Mac 版 Parallels Desktop 企業版
伺服器虛擬化
- Parallels Cloud Server
- Parallels Virtuozzo Containers
自動化
- Parallels Operations Automation
- Parallels Automation 雲基礎設施
- Parallels 商業自動化
- Parallels 商業自動化標準
Parallels 虛擬自動化
- Parallels Plesk Panel Suite
- Parallels Small Business Panel
- Parallels Domain/SSL 經銷商計劃
- Parallels 合作夥伴店面
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification