Parallels Access is the fastest, simplest, and most reliable way to remotely access all your Windows/Mac applications and files on your iPhone. iPad, or Android phone or tablet. Below are frequently asked questions, product documentation, video tutorials, and other helpful tools to get the answers you need. Watch our installation, registration, and feature videos for quick tutorials on the features and functionality of Parallels Access.
Installation of Parallels Access is a two step process. The Parallels Access Agent is downloaded from the Parallels website and the Parallels Access App is available for download at the Apple App Store or Google Play Store. Complete instructions can be found here.
If you are running a Virtual Machine on your Mac, do not install Parallels Access in the VM but complete the installation on your Mac hard drive.
You are required to have a Parallels Account in order to download and install Parallels Access. For instructions on how to create an account or reset your password, please visit KB116662.
When you log into Parallels the first time from your device, you will be required to build a user account and password. You will receive a confirmation email that your account has been successfully created. If you have an existing account and have registered already a copy for Parallels Desktop for Mac, you can log in with the same credentials and do not have to create a new account.
You can also register directly in Parallels Access by tapping the Register button at the bottom of the welcome screen.
Registration instructions can be found here.
To change your password or registered email address or if you have forgotten your password, click here for assistance.
Parallels has created short tutorial video's to help you get started Parallels Access. To view a list of videos, please visit KB116956.
Parallels has created video tutorials to assist with your most frequently asked questions.
Choose the type of documentation you desire from the left-hand column and then click on the format you need in the right-hand column to download a document.
|Parallels Access Users Guide|
The best place to find answers on Parallels Access is to visit our KnowledgeBase.
Interactive conversations with Parallels Access customers and Parallels Team Members are found in the Parallels Forums.
Follow Parallels Support on Twitter - @ParallelsCares for tips, tricks, and Tweets about Parallels Access!