For the first 30 days following the purchase of your Parallels Pro Control Panel (formerly known as Ensim Pro) product, you will receive free support through our Online Support System. To enter requests for assistance go to our Server Support Online Form.
After 30 days, you can get free help and support from the following locations:
Parallels Pro Control Panel Documentation
Knowledgebase
Parallels Pro Control Panel Forums and Contacts
Parallels offers Product installation package for $149 USD and Per-Incident support package for $75 USD.
What support packages cover: Questions and problems directly relating to issues with the Parallels Pro Control Panel product.
What support packages do not cover: Any work related to fixing of server environment, installation or update of OS or applications shipped with OS, work on issues related to customers customizations done to the OS or OS applications or product, any jobs covered by product functionality and described in Product Documentation or Parallels Knowledgebase.