This document describes the new Parallels EOL policy.
To help you plan and prepare for your maintenance and support needs, this page describes the key milestones and support policies in the product lifecycle for Parallels server products, including Parallels Virtuozzo Containers, Parallels Server Bare Metal and Parallels Virtual Automation. For existing products, this information is posted on the Product Matrix below. Our standard approach is to set the EOM date a minimum of 2 years after the GA date and the EOL date a minimum of 4 years after the GA date.
The date when a new product release may be ordered and fulfilled. With the GA of a new release, some applicable offerings of the previous release will be phased out. During GA, Parallels will provide:
The date when a specific product release will have no further code-level maintenance other than security and critical updates. Code level maintenance is typically delivered in the form of updates. In some cases Parallels customers may be required to implement an update to continue to receive maintenance on the product.
Effective on the EOM date:
Technical support continues as before but code-level maintenance will be limited to security related issues and other issues deemed critical by Parallels. Security issues could be related to publicly identified security vulnerabilities, Microsoft’s publicly released security updates, or other security vulnerabilities.
The date that signifies when security-related and critical hot fixes, technical support and product downloads will no longer be available. Technical support for other issues will be limited to information contained in the Parallels Knowledge Base and Support Forums. If the issues cannot be corrected through these methods, then an upgrade path or migration to the latest version or product replacement is recommended.
Effective upon the EOL date there will be no further:
|Product / Component Name||Version||Lifecycle Stage|
|Parallels Virtuozzo Containers for Windows||Version||GA||EOM||EOL|
|Parallels Virtuozzo Containers for Windows||3.5||NA||NA||Sept 2011|
|Parallels Virtuozzo Containers for Windows||4.0||Feb 2008||Sept 2011||May 2013|
|Parallels Virtuozzo Containers for Windows||4.5||Sept 2009||Sept 2011||Sept 2013|
|Parallels Virtuozzo Containers for Windows||4.6||Sept 2010||Sept 2013||Sept 2015|
|Parallels Virtuozzo Containers for Linux||Version||GA||EOM||EOL|
|Parallels Virtuozzo Containers for Linux||3.0||NA||NA||April 2012|
|Parallels Virtuozzo Containers for Linux||4.0||Feb 2008||Sept 2011||May 2013|
|Parallels Virtuozzo Containers for Linux||4.6||Oct 2010||Oct 2012||Oct 2014|
|Parallels Virtuozzo Containers for Linux||4.7||Aug 2011||Aug 2013||Sept 2015|
|Parallels Server Bare Metal||Version||GA||EOM||EOL|
|Parallels Server Bare Metal||4.0||Sept 2009||Sept 2011||Sept 2013|
|Parallels Server Bare Metal||5.0||Sept 2011||Sept 2013||Sept 2015|
|Parallels Cloud Server||Version||GA||EOM||EOL|
|Parallels Cloud Server||6||Nov 2012||Nov 2014||Nov 2016|
|Parallels Virtual Automation||Version||GA||EOM||EOL|
|Parallels Virtual Automation||4.5||Sept 2009||Sept 2011||Sept 2013|
|Parallels Virtual Automation||4.6||Oct 2010||Oct 2012||Oct 2014|
|Parallels Virtual Automation||4.6.x||Aug 2011||Aug 2013||Sept 2015|
|Parallels Virtual Automation||6||Nov 2012||Nov 2014||Nov 2016|
|Virtuozzo Control Center||Version||GA||EOM||EOL|
|Virtuozzo Control Center||3.0||NA||NA||April 2012|
|Virtuozzo Management Console||Version||GA||EOM||EOL|
|Virtuozzo Management Console||3.0||NA||NA||April 2012|
|Parallels Management Console for containers||Version||GA||EOM||EOL|
|Parallels Management Console for containers||4.0||Feb 2008||Sept 2011||May 2013|
|Parallels Infrastructure Manager||Version||GA||EOM||EOL|
|Parallels Infrastructure Manager||4.0||Feb 2008||Sept 2011||May 2013|
* The dates in the Product Matrix refer to the last date in the calendar month