4 Possible Reasons Why Your Citrix Remote Desktop Is Not Launching

citrix remote desktop not launchingIs your Citrix remote desktop not launching? The excessively sophisticated makeup of a typical Citrix infrastructure can pose a big problem when troubleshooting issues. Something as seemingly uncomplicated as a Citrix remote desktop not launching can be due to a number of causes. Here are four of the most common.

Troubleshooting any issue in a Citrix environment is usually a long, drawn-out exercise that can involve several components, from a Citrix Receiver on a client all the way to your Citrix servers.

1. Unspecified Secure Ticket Authority (STA)

When your Citrix remote desktop is not launching, one of the first things you’ll want to check is whether your NetScaler Gateway has, in fact, an STA specified in NetScaler Gateway > Virtual Servers > Published Applications. Add a valid STA URL if there is none.

2. Mismatching STA Servers in NetScaler Gateway Virtual Server and Storefront

While you’re inspecting STA URLs, you might as well check whether the STA server paths specified in NetScaler Gateway match what is specified in StoreFront. This mismatch issue can be avoided right from the start by making sure the STA servers you enter in the NetScaler Gateway wizard are also entered into StoreFront (or Web Interface, if that’s what you’re using).

3. Missing Certificate on NetScaler

When a user attempts to launch a desktop from Citrix Receiver, one of the several steps involved is a Secure Sockets Layer (SSL) handshake between Receiver and NetScaler Gateway. This would require the presence of an SSL certificate on NetScaler. Because of this, you need to make sure the right digital certificate is installed there.

4. Unopened Ports

The Citrix infrastructure involves several ports, so you need to be sure they are opened in your firewall(s). Two ports you can check when a Citrix remote desktop is not launching are port 1494 (when Session reliability is OFF) or port 2598 (when Session reliability is ON). NetScaler Gateway will need either one of these ports to be open for it to communicate with XenApp/XenDesktop servers.

Avoid Citrix Remote Desktop not Launching Issues for Good

Seemingly mundane issues like a Citrix remote desktop not launching can already disrupt user productivity. Unfortunately, the sophisticated makeup of Citrix’s architecture makes it very susceptible to a lot of issues like this. If you can’t afford these downtimes, you just need to let go of Citrix altogether.

We suggest you try Parallels® Remote Application Server (RAS), a virtual application and desktop delivery solution with a more simplified architecture that makes it easy to pinpoint the root cause of any issue. That plus the fact that Parallels RAS provides precise information about any logon issue/error can save IT and users much-needed time.

Download your FREE 30-day Parallels RAS trial now and say goodbye to all your desktop launch issues.


References

JGSPIERS | https://www.jgspiers.com/citrix-receiver-launch-ica-file-does-not-open-nothing-happens/

StackOverflow | https://stackoverflow.com/questions/53299785/citrix-remote-desktop-not-working-on-new-computer

Summit Hosting | https://harborcloud.zendesk.com/hc/en-us/articles/212587426-Can-t-launch-applications-General-Troubleshooting

AdvancePro Technologies | https://support.zoho.com/portal/advanceprotechnologies/kb/articles/application-does-not-launch-when-attempting-to-open-it-through-the-citrix-web-interface-using-internet-explorer

Goliath Technologies | https://goliathtechnologies.com/blog/entertainment-company-resolves-citrix-end-user-experience-issues/