Get customized assistance from a Technical Account Manager

When you sign up for Parallels’ Technical Account Manager (TAM) program, you’ll get a dedicated resource you can count on—a senior-level advisor with thorough knowledge of your IT environment. Your TAM will be able to respond rapidly when issues arise and can provide you with both technical and strategic help in using Parallels products.

 

With a TAM, you’ll have a single point of contact and accountability who can manage issues across all Parallels departments—escalating them when needed, and acting as a proactive advocate for your company at all times. With your TAM’s help, you’ll be able to achieve your goals more rapidly and increase your ROI.

Who needs a TAM?

You can benefit from a TAM if:

  • You have a Parallels Automation platform and/or extensive Plesk/PVC deployments (5k+ nodes).
  • Your Parallels project has an aggressive implementation timeline
  • You’d like to leverage best practices and proven expertise in deploying Parallels products
  • You want to maximize the value of your investment in Parallels technology
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What will a TAM do for you?

A TAM can help you integrate Parallels technology with your organizational processes and can work across your organization to achieve consensus on key issues. A TAM can also identify common pitfalls and recommend steps to avoid them; monitor trouble tickets to make sure issues are resolved promptly; proactively identify root causes and trends in support issues; and recommend changes that will improve performance. Whenever you need help, your TAM will marshal whatever resources are needed, across all Parallels departments and functions. In short, your TAM will do whatever is needed to help you get the maximum value from your Parallels investment.

Some of the functions a TAM performs include:
  • Conducting a consultative review of your existing IT infrastructure to determine how Parallels technology can best help you
  • Reviewing your implementation plans and making recommendations in line with best practices
  • Identifying potential technical or business obstacles and suggesting solutions
  • Providing updates on Parallels’ strategic and product roadmaps
  • Providing access to Parallels product experts when needed
  • Putting you at the front of the queue for product upgrades and new releases
  • Conducting quarterly site visits and delivering quarterly reviews that summarize support issue trends and identify opportunities for improvement.

For more information about the Parallels TAM program, e-mail or call your Sales Account Manager. If you don’t have a Sales Account Manager or have misplaced the contact information, click here for a list of our regional sales offices. Call an office in your region and choose option 3 for Service Provider Sales.

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