Dynamics CRM Module
Parallels Operations Automation — Microsoft Dynamics CRM Module
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The CRM service module for Parallels Operations Automation allows service providers to easily offer Microsoft® Dynamics Customer Relationship Management (CRM). When combined with Parallels® Business Automation, this complete offering includes:
- Storefront integration
- Automated ordering and provisioning
- Customizable workflow to drive business processes
- Billing, chargeback, and service plan management
- Customer self-service through a web-based control panel
- Tracking and charging by CRM users or CRM organizations
- Deployment and configuration of CRM application servers and management servers
One Login for Multiple Microsoft Services
Because Parallels Operations Automation supports Microsoft Exchange, Microsoft SharePoint, and Microsoft Dynamics CRM deployments, clients can access all of these advanced Microsoft applications using a single login and password.
Deliver a Competitive Offering
Service providers must compete against hosted solutions from established providers as well as on-site CRM software solutions. Parallels and Microsoft provide you with the tools and expertise to create a compelling offering for small and medium sized businesses.
Compete Against In-House Solutions
Parallels help you deploy a solution with the following advantages to an in-house CRM deployment:
Business Concern | In-House | Hosted |
|---|---|---|
| Maximum service availability and uptime | - |  |
| Rapid deployment time | - | |
| Low upfront investment (servers, installation) | - | |
| Pay for more seats as your business grows | - | |
| Avoid the need to upgrade, patch, maintain software | - | |
Compete against Established Providers
Parallels helps you deploy a solution with the following advantages over solutions provided by large, established providers such as Salesforce:
Business Concern / Source of Benefit | Others | You |
|---|---|---|
| One login for multiple Microsoft services / Parallels | - | |
| Easy-to-Use / Dynamics CRM | - | |
| Integration with Microsoft Office / Dynamics CRM | - | |
| Control panel for managing service / Parallels | - | |
| Integration with other hosted services / Parallels | - | |
Microsoft Dynamics CRM Features
Parallels Operations Automation provides four levels of control panels which support specific features of Microsoft Hosted Dynamics CRM.
- Service providers can manage their CRM servers, set capacity limits, create service plans, and track CRM organizations and CRM users
- Resellers can perform tasks that have been delegated by the service provider and re-brand the offering according to their specific needs
- Customer administrators can create organizations and create, manage, and delete users inside those organizations
- End users can manage their passwords and their account information
