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Parallels helps service providers launch hosted Microsoft Dynamics Customer Relationship Management (CRM) by providing:

• Pre-Engineered configurations and deployments
• Parallels Automation software for automated service delivery and customer self-management
• Deployment and configuration of CRM application servers and management servers

Parallels has pre-engineered solutions for rapid time to market as well as customized solutions for integration with existing systems and solutions. All solutions provide the following benefits:

• Storefront integration
• Automated ordering and provisioning
• Customizable workflow to drive business processes
• Billing, chargeback, and service plan management
• Customer self-service through a web-based control panel
• Tracking and charging by CRM users or CRM organizations

Parallels Helps You Deliver a Competitive Offering

Service providers must compete against hosted solutions from established providers as well as on-site CRM software solutions. Parallels and Microsoft provide you with the tools and expertise to create a compelling offering for small and medium sized businesses.

Compete against In-House Solutions
Parallels help you deploy a solution with the following advantages to an in-house CRM deployment:

Business Concern	In-House	Hosted
Maximum service availability and uptime	-
Rapid deployment time	-
Low upfront investment (servers, installation)	-
Pay for more seats as your business grows	-
Avoid the need to upgrade, patch, maintain software	-

Compete against Established Providers
Parallels helps you deploy a solution with the following advantages over solutions provided by large, established providers such as Salesforce:

Business Concern / Source of Benefit	Others	You
One login for multiple Microsoft services / Parallels	-
Easy-to-Use / Dynamics CRM	-
Integration with Microsoft Office / Dynamics CRM	-
Control panel for managing service / Parallels	-
Integration with other hosted services / Parallels	-

Customer service should be a key differentiator provided which you deliver. Small and medium sized businesses require expert advice on how to maximize their ROI from deploying a CRM offering.

Parallels Key Features for CRM

One Login for multiple Microsoft Services
Parallels Automation supports Microsoft Exchange, Microsoft SharePoint, and Microsoft Dynamics CRM (coming soon) deployments. Clients can access all of these advanced Microsoft applications using a single login and password.

Microsoft Dynamics CRM Features
Parallels Automation provides four levels of control panels which support specific features of Microsoft Hosted Dynamics CRM.

1. Service providers can manage their CRM servers, set capacity limits, create service plans, and track CRM organizations and CRM users.
2. Resellers can perform tasks that have been delegated by the service provider and re-brand the offering according to their specific needs.
3. Customer administrators can create organizations and create, manage, and delete users inside those organizations.
4. End users can manage their passwords and their account information.

In addition to these CRM specific features, customers and service providers benefit from the full range of features provided by a Parallels Automation deployment.