Parallels Access

Parallels Access is the fastest, simplest, and most reliable way to remotely access all your Windows/Mac applications and files on your iPhone. iPad, or Android phone or tablet.  Below are frequently asked questions, product documentation, video tutorials, and other helpful tools to get the answers you need. Watch our installation, registration, and feature videos for quick tutorials on the features and functionality of Parallels Access.

Parallels Access Getting Started

Search KnowledgeBase for Parallels Access


  1. 1.
    How do I install Parallels Access on both my computer and my IOS or Android device?

    Installation of Parallels Access is a two step process. The Parallels Access Agent is downloaded from the Parallels website and the Parallels Access App is available for download at the Apple App Store or Google Play Store. Complete instructions can be found here.

    If you are running a Virtual Machine on your Mac, do not install Parallels Access in the VM but complete the installation on your Mac hard drive.

    You are required to have a Parallels Account in order to download and install Parallels Access. For instructions on how to create an account or reset your password, please visit KB116662.

  2. 2.
    How do I register my copy of Parallels Access?

    When you log into Parallels the first time from your device, you will be required to build a user account and password. You will receive a confirmation email that your account has been successfully created.  If you have an existing account and have registered already a copy for Parallels Desktop for Mac, you can log in with the same credentials and do not have to create a new account. 

    You can also register directly in Parallels Access by tapping the Register button at the bottom of the welcome screen.

    Registration instructions can be found here.

    To change your password or registered email address or if you have forgotten your password, click here for assistance.

  3. 3.
    Parallels Access FAQs - The Basics
    1. What devices and OS's are supported in Parallels Access?  Please visit KB116670
    2. Do I need a Parallels Account to use Parallels Access?  Yes, you will need an account. Registration instructions can be found at KB111662. If you have need assistance resetting your password, please visit KB116181. Instructions for registration and resetting your password are also found on the Welcome screen of Parallels Access.
    3. Is the connection from Parallels Access to my computer secure?  Yes, Parallels Access is using state of the art technology so all data transferred between your computer and iPad is secure. More details and additional security options can be found at KB116684.
    4. Can I use Parallels Access on more than one computer? Yes, Parallels access can be used to access multiple computers. Instructions to add an additional computer can be found at KB116728.
    5. How do I delete a computer from my list? Please visit KB118500 for details.
  4. 4.
    Parallels Access FAQs - Purchase Questions
    1. How do you purchase Parallels Access? Monthly and annual subscriptions to Parallels Access can be purchased directly from within Parallels Access, the Parallels Online Store or through the Apple App Store. Android subscriptions are only available through the Parallels Online Store. Please visit KB116724 for instructions on how to purchase.
    2. I received a notification that my subscription is expiring, how can I renew it? Once your subscription is within 24 hours of ending, a Buy Now button will appear both on your iPad and in your My Account page. Click on Buy Now button on your device or on Buy Subscription on My Account page. See KB116820 for complete instructions on renewals.
    3. I have a question on my purchase, who do I contact? KB116724 contains contact details based on where you purchased your subscription to Parallels Access.
    4. Can I purchase on the Parallels website? Please see KB119197 for details on purchases.
    5. How do I get a refund for my Parallels Access subscription? Subscriptions to Parallels Access are non-refundable for the duration of your subscription period. To manage your subscription or disable auto-renewal of your monthly/annual subscription please follow the in-app instructions listed at KB116725.
  5. 5.
    Parallels Access FAQs - Features and Functionality
    1. Information on how to work with applications on your your iOS or Android can be found in KB116697.
    2. For tips on settings to ensure the best performance of Parallels Access, please visit KB116685.
    3. For mouse settings and using mouse gestures in Parallels Access, please visit KB116729.
    4. For setting up your keyboard and keyboard shortcuts, please visit KB116705.
    5. How to use drag and drop features can be found at KB116731.
    6. How can I wake up my sleeping computer from my device (Wake-on-LAN) visit KB122033

    Parallels has created short tutorial video's to help you get started Parallels Access. To view a list of videos, please visit KB116956.

  6. 6.
    Technical Troubleshooting Tips
    1. My apps are not showing in App Launcher.  Please visit KB116697.
    2. How do you switch to a traditional desktop/menu view on my iOS or Android device? Please visit KB116702.
    3. Parallels Access features are not working when I connect to my computer or Virtual Machine? Please visit KB116710.
    4. My screen resolution is out of sync after disconnecting from Parallels Access.  To reset your screen resolution please visit KB116698.
    5. Sound and speaker issues on my iOS device - KB116700.
    6. How do I enable accessibility for apps in OS X 10.9 Mavericks? Please visit KB116418
    7. Parallels Access cannot log in to a Windows computer. Please visit KB116660.
    8. How do I delete a computer from my list? Please visit KB118500 for details.
  7. 7.
    Parallels Access Tutorial and Support Videos for iOS and Android devices


Configuring Parallels Access Settings on your iPad

Navigation and Controls within Parallels Access

Basic and Advanced Gestures within Parallels Access

How to Switch Between Running Applications on Parallels Access

How to Copy and Paste with Parallels Access

How to Switch View Modes in Parallels Access

Technical Documentation

Choose the type of documentation you desire from the left-hand column and then click on the format you need in the right-hand column to download a document.

Document NameFormat
Parallels Access Users GuidePDF

Need Support?

The best place to find answers on Parallels Access is to visit our KnowledgeBase.

Interactive conversations with Parallels Access customers and Parallels Team Members are found in the Parallels Forums.

Follow Parallels Support on Twitter -  @ParallelsCares for tips, tricks, and Tweets about Parallels Access!


Self Service Resources

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Get to know Parallels products product features, how to operate them and how to use them.

Connect with fellow Parallels users. For information on specific Parallels products, see the appropriate product forums.

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