Parallels Customer Support agents are available to answer your questions regarding Parallels products and services, licenses and more. Please select the type of inquiry from the list below based on the product you have purchased. Prior to contacting support, we suggest checking our Knowledge Base for the answer to your question.We provide Online Chat support regarding the following topics:
Parallels Desktop for Mac
Parallels Desktop for Mac customers receive 30 days free chat support after registering their product. You will need your Support Code to chat with a member of our Support Team. Your support code is listed on your My Account Page
The most common answers to questions on Parallels installation/activation, Windows installation and Virtual Machine troubleshooting can be found here.
Parallels Plesk Suite, Automation Suite and Virtualization Suite
Please select the correct product in the chat drop down menu to be routed to the correct Customer Support Team.
Online Chat Support is designed for simple questions and known issues that can be answered in a few easy steps. Most of these questions and answers are found in the Parallels Knowledge Base, Online Documentation or the Parallels Forums.
A Parallels Customer Service Representative will help you with your Non-Technical Support questions. Non-technical inquiries include help with product activation, registration, licensing, a lost product key, online sales and pre-sales questions.
If you purchased Parallels Desktop for Mac at the Parallels Online Store, inquires on your purchase, key delivery or questions on refunds/price adjustments are handled by our partner cleverbridge. To contact cleverbridge customer support, please click here.
Online Chat Support is provided in English only. Please ensure that you select the correct product line when launching the chat client to ensure proper routing to the correct Customer Support Team.
If you intend to upgrade to Mac OS X Mavericks (10.9), please note that Parallels Desktop 7 for Mac will not support OS X Mavericks (10.9). You will not be able to launch your Windows virtual machine or directly use your files through Parallels Desktop 7.Before you install OS X Mavericks you will need to upgrade to Parallels Desktop 9 for Mac. Upgrade to Parallels Desktop 9 for Mac
If you intend to upgrade to Mac OS X Mavericks (10.9), and are running Parallels Desktop 8 for Mac, you must be running the most recent update (build 8.0.18608). Select “Check for Updates” in the Parallels Desktop menu or click here.
If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.
If you purchased your copy of Parallels Desktop for Mac from an authorized re-seller and have a question on your purchase or need assistance with a refund, please contact the original merchant for assistance.
To be able to receive Support you have to obtain a Support Code. Go to https://www.parallels.com/account/ and log in with your registration details and select "My Support Options" in the left navigation. This will be required for authorization through Email, Chat and telephone.