Parallels Customer Support agents are available to answer your questions regarding Parallels products and services, licenses and more. Please select the type of inquiry from the list below based on the product you have purchased. Prior to contacting support, we suggest checking our Knowledge Base for the answer to your question.We provide Online Chat support regarding the following topics:
Parallels Desktop for Mac
Parallels Desktop for Mac customers receive 30 days free chat support after registering their product. You will need your Support Code to chat with a member of our Support Team. Your support code is listed on your My Account Page
The most common answers to questions on Parallels installation/activation, Windows installation and Virtual Machine troubleshooting can be found here.
Parallels Plesk Suite, Automation Suite and Virtualization Suite
Please select the correct product in the chat drop down menu to be routed to the correct Customer Support Team.
Online Chat Support is designed for simple questions and known issues that can be answered in a few easy steps. Most of these questions and answers are found in the Parallels Knowledge Base, Online Documentation or the Parallels Forums.
A Parallels Customer Service Representative will help you with your Non-Technical Support questions. Non-technical inquiries include help with product activation, registration, licensing, a lost product key, online sales and pre-sales questions.
If you purchased Parallels Desktop for Mac at the Parallels Online Store, inquires on your purchase, key delivery or questions on refunds/price adjustments are handled by our partner cleverbridge. To contact cleverbridge customer support, please click here.
Online Chat Support is provided in English only. Please ensure that you select the correct product line when launching the chat client to ensure proper routing to the correct Customer Support Team.
Version(s) of the Parallels Plesk SiteBuilder product that are older than the latest release can contain images that are not currently licensed. The upgrade/templates verification process must be completed on all SiteBuilder installations (including the latest versions) by April 15, 2013. If the process has not been completed by April 15, 2013, your Lease license key will expire and you will no longer be able to publish or modify websites using Parallels Plesk SiteBuilder. Please refer to the following article for Upgrade/Template Verification Instructions: http://kb.parallels.com/114818
Please read this entire notice, prior to contacting Parallels Customer Support:
If you are having trouble upgrading or installing Microsoft Windows (any version) please read the following for instructions and troubleshooting steps: http://kb.parallels.com/4729
If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.
If you purchased your copy of Parallels Desktop for Mac from an authorized re-seller and have a question on your purchase or need assistance with a refund, please contact the original merchant for assistance.
To be able to receive Support you have to obtain a Support Code. Go to https://www.parallels.com/account/ and log in with your registration details and select "My Support Options" in the left navigation. This will be required for authorization through Email, Chat and telephone.