Hardware Requirements

Android Devices

Most tablets and phones running Android 4.0 and later

iOS Devices

iPad mini, iPad 2 or later, and iPad Air running iOS 7 or later iPhone 4s and later, running iOS 7

PC or Mac

PC running Windows 8.1, Windows 8, or Windows 7 Mac running OS X Mavericks (10.9), OS X Mountain Lion (10.8), or OS X Lion (10.7)

Frequently Asked Questions

Installation of Parallels Access is a two step process. The Parallels Access Agent is downloaded from the Parallels website and the Parallels Access App is available for download at the Apple App Store or Google Play Store. Complete instructions can be found here.

If you are running a Virtual Machine on your Mac, do not install Parallels Access in the VM but complete the installation on your Mac hard drive.

You are required to have a Parallels Account in order to download and install Parallels Access. For instructions on how to create an account or reset your password, please visit KB116662.

  1. How do I set-up and install Parallels Access?  Instructions can be found at KB116770
  2. How do I access my Parallels Desktop Virtual Machine from Parallels Access? Please see KB116675
  3. I cannot find my Virtual Machine inside of Parallels Access? See KB116714 for more details.
  4. I installed Parallels Access inside of my Virtual Machine, but it is not working? See KB116745 for more details on troubleshooting.
  1. What devices and OS's are supported in Parallels Access?  Please visit KB116670
  2. Do I need a Parallels Account to use Parallels Access?  Yes, you will need an account. Registration instructions can be found at KB111662. If you have need assistance resetting your password, please visit KB116181. Instructions for registration and resetting your password are also found on the Welcome screen of Parallels Access.
  3. Is the connection from Parallels Access to my computer secure?  Yes, Parallels Access is using state of the art technology so all data transferred between your computer and iPad is secure. More details and additional security options can be found at KB116684.
  4. Can I use Parallels Access on more than one computer? Yes, Parallels access can be used to access multiple computers. Instructions to add an additional computer can be found at KB116728.
  5. How do I delete a computer from my list? Please visit KB118599 for details.
  1. How do you purchase Parallels Access? Monthly and annual subscriptions to Parallels Access can be purchased directly from within Parallels Access, the Parallels Online Store or through the Apple App Store. Android subscriptions are only available through the Parallels Online Store. Please visit KB116724 for instructions on how to purchase.
  2. I received a notification that my subscription is expiring, how can I renew it? Once your subscription is within 24 hours of ending, a Buy Now button will appear both on your iPad and in your My Account page. Click on Buy Now button on your device or on Buy Subscription on My Account page. See KB116820 for complete instructions on renewals.
  3. I have a question on my purchase, who do I contact? KB116724 contains contact details based on where you purchased your subscription to Parallels Access.
  4. Can I purchase on the Parallels website? Please see KB119197 for details on purchases.
  5. How do I get a refund for my Parallels Access subscription? Subscriptions to Parallels Access are non-refundable for the duration of your subscription period. To manage your subscription or disable auto-renewal of your monthly/annual subscription please follow the in-app instructions listed at KB116725.
  1. Information on how to work with applications on your your iOS or Android can be found in KB116697.
  2. For tips on settings to ensure the best performance of Parallels Access, please visit KB116685.
  3. For mouse settings and using mouse gestures in Parallels Access, please visit KB116729.
  4. For setting up your keyboard and keyboard shortcuts, please visit KB116705.
  5. How to use drag and drop features can be found at KB116731.
  6. How can I wake up my sleeping computer from my device (Wake-on-LAN) visit KB122033

Parallels has created short tutorial video's to help you get started Parallels Access. To view a list of videos, please visit KB116956.

  1. My apps are not showing in App Launcher.  Please visit KB116697.
  2. How do you switch to a traditional desktop/menu view on my iOS or Android device? Please visit KB116702.
  3. Parallels Access features are not working when I connect to my computer or Virtual Machine? Please visit KB116710.
  4. My screen resolution is out of sync after disconnecting from Parallels Access.  To reset your screen resolution please visit KB116698.
  5. Sound and speaker issues on my iOS device - KB116700.
  6. How do I enable accessibility for apps in OS X 10.9 Mavericks? Please visit KB116418
  7. Parallels Access cannot log in to a Windows computer. Please visit KB116660.
  8. How do I delete a computer from my list? Please visit KB118599 for details.

Parallels Access Support Resources

For additional Parallels Access support options including additional KB articles, video tutorials and product documentation, please visit our product support page.