Ticket Severity

Severity level indicates the relative impact of an issue on customer’s systems or business processes. Parallels support uses the following severity level definitions to classify all support requests:

Note: Severity definition for POA, PBA-E, PBAS products can be found here

Note: Severity definition for Parallels Plesk Panel Suite products can be found here

Note: Severity definition for Parallels Plesk Automation products can be found here

Note: Severity definition for Server Virtualization products can be found here

Important: The selected severity should be reasonable. Shift Manager on duty can either reduce the severity of your ticket if it is overrated or increase it.