Parallels Plesk Panel Suite

Parallels Plesk Panel is the only web hosting control panel with integrated web design, SaaS storefront and billing. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

1.
What types of support am I entitled to with my Parallels Plesk Panel license?

Please refer to this knowledge base article on support options to determine which elements of support are connected with your product licenses.
2.
What Operating Systems does Parallels Plesk Panel support?
Linux
- CentOS 6.x
- CentOS 5.x
- CloudLinux 6.x
- CloudLinux 5.x
- Debian 6.0
- Debian 5.0
- openSUSE 12.1
- openSUSE 11.4
- openSUSE 11.3
- RedHat Enterprise Linux 6.x
- RedHat Enterprise Linux 5.x
- Ubuntu 12.04 Server LTS
- Ubuntu 10.04 Server LTS
- Ubuntu 8.04 Server LTS
* BOLD indicates a Parallels-recommended operating system

Windows
- Windows Server 2008 R2 SP1
- Windows Server 2008 SP2
- Windows Server 2003 R2
- Windows Server 2003 SP2
- Windows Server 2003 SP1
* BOLD indicates a Parallels-recommended operating system
3.
What are the hardware requirements for Parallels Plesk Panel?
Parallels Plesk Panel 11 for Linux
- 266 MHz Processor
- 512 MB of RAM (1 GB when hosting many accounts; 768MB minimum when also using Web Presence Builder)
- 10 GB Hard Disk
Parallels Plesk Panel 11 for Windows
- 1GHz (x86 processor) or 1.4GHz (x64 processor)
- 1 GB of RAM (2 GB when hosting many accounts)
- 32 GB Hard Disk
4.
What are the mail requirements for Parallels Plesk Panel?
Mail Client Requirements
- Any mail client supporting SMTP, POP, or IMAP. Plesk documentation describes setting up MS Outlook, MS Outlook Express, Apple Mail and Mozilla Thunderbird to work with Plesk mail.
Supported Mail Servers
- Postfix 2.6 and later
- MailEnable Professional/Enterprise 5.10
- MailEnable Professional/Enterprise 6.0
- SmarterMail 6.8
- SmarterMail 8
- IceWarp Mail Server 10.0 and 10.2.2
- CommuniGate Pro 5.2.15
5.
Where can I download Plesk Mobile Application?

To learn more about downloading the Plesk Mobile Application, go to KB article: http://kb.parallels.com/112913.
6.
Where can I find the release notes for Parallels Plesk Panel?

Latest Release Notes are available on Parallels Plesk Panel download page:
http://www.parallels.com/download/plesk/

Get Support

Help us identify your best support contact:

Website Owner

Do you have a website hosted on the Internet? Website hosting service providers use Parallels Plesk software to help them manage their servers.

Parallels does not host any websites or provide website hosting service.

For questions about your website or website hosting service, you should contact your service provider

Find your service provider

Server Owner / Administrator

Do you use Plesk software to help you manage your server? Server hosting providers offer Parallels Plesk software to help server administrators manage their servers.

Parallels does not provide any server hosting service.

For questions about your website or hosting service, you should contact your service provider.

If you purchased your Parallels Plesk Panel license from a server provider, we recommend contacting them first for support.

To continue with opening a ticket with Parallels, click here: Open a ticket

Parallels Partner

Are you an existing Parallels Partner at the Bronze, Silver, Gold, or Platinum level? You may use your partner Support Code to open a ticket.

Open a ticket

Can’t find the license key?

Please refer to http://kb.parallels.com/en/5211

Parallels Lifecycle Policy

To facilitate your long term planning details, Parallels Plesk lifecycle policies are published at http://www.parallels.com/support/policy/plesk-lifecycle/