Parallels Web Presence Builder

Parallels Web Presence Builder helps you create polished, professional-looking Web sites in record time. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

  1. 1.
    Which platforms does Web Presence Builder support?

    Parallels Web Presence Builder is available for Parallels Plesk Panel, Parallels Automation, Parallels Plesk Automation, cPanel, and in a Standalone version, for custom integration with other panels, billing platforms and business systems.

  2. 2.
    What is the difference between Website Topics and Website Design Templates?

    A Website Topic is a collection of texts, graphics and a navigation structure related to a specific type of business, organization or other interest. A Website Template contains all of the information related to how your website looks – the color scheme, the number and width of columns, the placement of modules, etc.  When you select a Website Topic to start a new site, the content and your business contact information is injected into a Website Design Template that has been randomly generated. Once you are in the Editor, you can stay with the website design generated for you, or choose from any of the 16 other variations as your starting point. You can then modify either the content or the layout and design according to your needs, and then publish it as your website.

  3. 3.
    How many SMB Website Topics ship with Web Presence Builder?

    Over 100; find the complete list here.

  4. 4.
    Are Website Topics localized?

    Yes, Web Presence Builder is fully localized into English, German, French, Italian, Spanish, Brazilian Portuguese, Russian, Polish, Japanese, Chinese (Traditional & Sinmplified) and Dutch  In addition, all of the 100+ included SMB website topics that are pre-populated with graphics, text and navigation, are also localized into these languages.

  5. 5.
    What aspects of Web Presence Builder can be customized by a service provider?

    There are many aspects of Web Presence Builder that can be customized by a service provider. Refer to the "Rebranding Presence Builder" and "Customizing the Functionality of Presence Builder" chapters of the Installation and Integration Guide for the full list of available customizations.

Get Support

Help us identify your best support contact:

Website Owner

Do you have a website hosted on the Internet? Website hosting service providers use Parallels Web Presence Builder software to help users manage their websites.

Parallels does not host any websites or provide website hosting service.

For questions about your website or website hosting service, you should contact your service provider

Find your service provider

Server Owner / Administrator

Do you use Parallels Web Presence Builder software to build and manage your websites? Server hosting providers offer Parallels Web Presence Builder software as an add-on to hosted servers.

Parallels does not provide any server hosting service.

For questions about your website or hosting service, you should contact your service provider.

If you purchased your Parallels Web Presence Builder license from a server provider, we recommend contacting them first for support. 

To continue with opening a ticket with Parallels, click here: Open a ticket 

Parallels Partner

Are you an existing Parallels Partner at the Bronze, Silver, Gold, or Platinum level? You may use your partner Support Code to open a ticket.

Open a ticket

Can’t find the license key?

Please refer to http://kb.parallels.com/5211

Parallels Lifecycle Policy

To facilitate your long term planning details, Parallels Web Presence Builder lifecycle policies are published at http://www.parallels.com/support/policy/plesk-lifecycle/

Self Service Resources

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Get to know Parallels products product features, how to operate them and how to use them.

Connect with fellow Parallels users. For information on specific Parallels products, see the appropriate product forums.

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