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Parallels Automation is a datacenter automation solution which provides both operational support (OSS) and business support (BSS) systems to optimize the use of server resources.

Service providers use Parallels Automation to improve service delivery and save money by automating repetitive and time-consuming tasks. Process automation begins with online ordering and extends through order provisioning, billing, and customer maintenance. Using Parallels Automation, service providers can:

• Create customized service plans across both Windows and Linux platforms
• Accept orders from a customizable online store
• Integrate domain registration into the ordering process
• Provision orders based on customizable workflows
• Enable customer self-service using web-based control panels
• Bill customers based on usage or monthly recurring fees
• Collect money using credit cards, PayPal, direct debit, checks, and other methods
• Notify customers of maintenance, plan expiration, and resource overages
• Enroll branded resellers using several service models
• Market and up-sell services to existing customers

Parallels Automation consists of two integrated systems which can be purchased separately or as an integrated package. An overview of these two systems is provided below.

Using Parallels Automation, service providers improve average revenue per customer, increase customer satisfaction, and improve sales conversion rates. The cost of the system depends upon the number of services offered as well as the amount of customization and integration with existing systems.