Question: How will I get support for all of the software packages in Parallels Desktop 3.0 for Mac Premium Edition?

Answer: Parallels provides technical support for all the products in the Parallels Desktop 3.0 for Mac Premium Edition. If you haven’t found the answer to your question in our Knowledge Base, Documentation or Online Forums, please contact our Technical Support staff via email at www.parallels.com/en/support/. Telephone support is also available on a per incident fee basis.

For additional technical information regarding the included Acronis and Kaspersky software:

• Acronis Disk Director Suite and Acronis True Image Home: visit www.acronis.com/homecomputing/support/

• Kaspersky Internet Security: visit http://usa.kaspersky.com/support/

Question: Will Acronis True Image Home, Acronis Disk Director Suite or Kaspersky software to work on my Mac OS computer?

Answer: The Acronis and Kaspersky software products, included in the Parallels Desktop 3.0 for Mac Premium Edition, are PC software intended for use on your Windows Vista/XP virtual machines and will not function on the Mac OS. To take advantage of these additional software products, install Parallels Desktop and create a virtual machine to provide the PC environment necessary for the installation of these additional software.

Question: What is the difference between Kaspersky Internet Security in Parallels Desktop 3.0 for Mac Premium Edition and Parallels Desktop 3.0 for Mac?

Answer: Parallels Desktop 3.0 for Mac Premium Edition provides a free 1-year subscription of Kaspersky Internet Security, whereas Parallels Desktop 3.0 for Mac offers a free 6-month subscription.

Question: How can I get a copy of Parallels Desktop 3.0 for Mac Premium Edition?

Answer: Parallels Desktop 3.0 for Mac Premium Edition is available through the Parallels Online Store at www.parallels.com/en/shop/online/, as well as in Apple Stores and through authorized Parallels Partners.

Question: Does Parallels Desktop 3.0 for Mac Premium Edition support Mac OS X 10.5 Leopard?

Answer: If you are running Mac OS X 10.5 Leopard on your Mac, be sure to download the latest version of Parallels Desktop 3.0 at www.parallels.com/en/download/desktop/.

Question: Do Parallels Desktop customers qualify to receive product updates?

Answer: Parallels Desktop customers qualify to receive product updates only for the same product version only (example: Version 3.0 qualifies for free 3.0 Feature Updates).
The product update will be available only for the same product that the customer bought. This does not include the same product that may be available separately as bundled solutions such as the Parallels Desktop 3.0 Premium Edition, which is considered a separate product.

Enterprise customers, please contact the Parallels Enterprise Solutions Team at 425-282-6400 for more information.