Frequently Asked Questions about Parallels Mac Management

Planning to introduce professional Mac® management in your organization? Here are the answers to some important questions that you and your procurement department might have about Parallels® Mac Management for Microsoft® SCCM.

Which licensing model does Parallels Mac Management use?

Parallels Mac Management licensing corresponds to the number of Mac computers managed in the organization: one license per client. Organizations can purchase bulk licenses, with single licenses for the clients used. They are provided with a license key for an arbitrary number of licenses. Should you need more than one instance of Parallels Mac Management, then this would require multiple license keys. Deploying Parallels Mac Management requires a Parallels Business Account. You need to register your Parallels Mac Management license key there. You can conveniently view and manage your company’s bulk and single licenses in your business account.

What kind of support do I get with Parallels Mac Management?

Parallels Mac Management customers are provided with full support for installation and configuration, including guidance and troubleshooting. For general questions regarding functionality and usage, Parallels support can also help (within the scope of their support package for enterprise products). Should errors occur, the support team will make every effort to identify and fix them. You can reach our support team 24 hours a day, 7 days a week, for an unlimited number of inquiries. We cannot offer support to solve general IT or third-party application issues, or network infrastructure and hardware defects.

How do I roll out patches and updates using Parallels Mac Management?

You can distribute updates and software patches with ease using the software distributing feature of Parallels Mac Management.

Parallels OS X Software Update Point (SUP) enables administrators to distribute system updates across internal systems, with manual handling as well. SUP reads the local update catalog, brings itself in line with SCCM’s Windows Server Update Service, and installs local updates using the SCCM infrastructure. This ensures that updates will reach clients in a targeted way—and not before the necessary tests have been made.

Learn More

If you have further questions concerning your start with Parallels Mac Management, you might want to download the Deployment Guide (complete with a checklist) to help with the installation.