RDP LoggingRDP Logging: Today, many organizations outsource their IT-related operations to a third party known as a Managed Service Provider (MSP), which provides the hardware, technical assistance, updates, and uptime. By outsourcing IT-related operations, businesses can concentrate on their core procedures. As MSPs have years of experience in managing IT services, your IT-related operations are in safe hands: this is a win-win situation for both parties. According to the Computer Technology Industry Association, organizations save 25% on IT costs when they hire an MSP. Business Solutions Magazine reports that 50% of organizations use some form of managed services.

MSP Pricing Models

MSPs use different pricing models. For example:

Monitoring Only

The MSP only provides the network monitoring and alerting services.

Per Device

This is a simple pricing model involving a flat fee for each device monitored. MSPs handle tasks such as operating system maintenance and updates, software updates and patches, backups, disk optimization, and additional remediation activities.

Per User

This pricing model allows MSPs to charge a flat fee every month on a per-user basis. It covers support for all devices used, such as desktops, tablets, laptops or smartphones


Bundled packages of services, the services offered increasing with price.


This model involves all types of support and obviously requires higher payments.

Issues with Pricing Models

Traditional MSP-based licensing models charge companies either based on the amount of supported devices, or per user. However, businesses often overspend when using a per-device or per-user pricing model. Consider an instance where an employee uses a laptop, a desktop and a smartphone, with a flat fee paid per month to cover all three devices, regardless of the amount of time for which each device is actually used. In the current cloud computing era where everything is delivered as a pay-per-use service model, it is not a good idea to pay a flat fee. You would probably end up purchasing more licenses than you need, and eventually stop the service due to shelfware. Moreover, as RDP logging does not provide exact resource usage by device, MSPs face billing challenges with a per-device or per-user pricing scheme.

RDP Logging

Parallels RAS extends an MSP’s ability to support an additional pricing model: charging clients based on consumption of services.

Consumption-Based Billing with Parallels Reporting

Parallels RAS leverages MS SQL reporting services to make sense of RDP logging and provide insights into actual resource usage in a VDI/RDS infrastructure. It provides 14 types of reports, categorized into five groups. The User Reports category shows all sessions produced by all users including the session active time, idle time, and disconnected time. It gives details of individual user activity as well. The Device Reports category provides insights into all devices that are connected to Parallels RAS, showing the active utilization time for virtual resources, the devices used, and the length of usage time.

With these time-tracking capabilities obtained by Parallels RAS from RDP logging, MSPs can effectively use a consumption-based billing model. Moreover, an MSP can decide to charge less for mobile device connections as these are generally used for quick access to resources, and do not consume significant server resources, considering that heavy tasks are usually performed on a desktop.

This is a win-win situation for both clients and MSPs: MSPs are able to clearly track actual service usage through RDP logging, while organizations only pay for the actual services used.

Parallels RAS is indeed a single solution for all your virtualization infrastructure needs.


RDP LoggingWhat to Look For in a Managed Service Provider  | iMedia Tech

RDP Logging: 5 Stats-Based Arguments for Managed IT Services in 2015 | Continuum

RDP Logging: Managed Services | Wikipedia

Managed Service Providers Can Save 25% on Technology CostsInfinitech

What Are the Popular Pricing Models for Managed Services Providers? Tech Target

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