Parallels Desktop para Mac

Parallels Desktop para Mac le permite ejecutar a la perfección y en paralelo aplicaciones Mac OS X y Windows con una velocidad, una seguridad y un control óptimo. Las preguntas frecuentes, la documentación y las herramientas de ayuda detalladas en esta página le permitirán obtener las respuestas que necesite.

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Frequently Asked Questions

  1. Customer who purchased and activated Parallels Desktop 9 for Mac between August 1, 2014 and October 15, 2014 are eligible for an upgrade to Parallels Desktop 10 for Mac at no charge. Eligible customers will be automatically sent their upgrade key to the email address used during registration. For complete details on the Tech Guarantee 2014, please visit here.
  2. For information on how you receive your no-charge upgrade key for Parallels Desktop 10 for Mac, please visit KB122655
  1. Does Windows come pre-installed with Parallels Desktop for Mac? Windows is not included with your purchase of Parallels Desktop 10 for Mac. Windows can be purchased directly from Microsoft or many retail stores. For Windows 8 or 8.1, you can use either the Full Product purchased at retail, or you can purchase the Windows 8 or 8.1 OEM System Builder version (lower price) which has some limitations. Please visit KB9003 for additional information.
  2. Will Parallels run on my current Mac hardware?  A full list of system and hardware requirements can be found here.
  3. Can I use my license on multiple Macs?  Parallels licenses are valid only on 1 Mac per license.  For more information, please reference http://www.parallels.com/about/eula/
  4. Do you have discounts for Students/Education Staff/offer academic licenses?  Yes. For information on how to purchase Education licenses, please visit http://www.parallels.com/products/desktop/editions/
  5. Can I migrate my current Windows PC to a Parallels Desktop for Mac Virtual Machine?  Yes, for instructions on how to migrate your Windows PC, visit KB115007
  6. Is there a trial version of Parallels Desktop 10 for Mac I can evaluate before purchasing?  Yes, Parallels offers a free 14 day trial here.
  7. I currently use VMware Fusion and am interested in switching to Parallels.  Information about switching to Parallels Desktop 10 for Mac can be found here.
  8. What bonus software comes with Parallels Desktop 10 for Mac? See KB122654.

  1. Getting started is quick and easy. Instructions and video tutorials are available at KB122673.
  2. To install or upgrade to Parallels Desktop 10 for Mac see KB122647.
  3. To activate your full license copy of Parallels Desktop 10 for Mac see KB122649.
  4. To register your copy of Parallels Desktop 10 for Mac see KB122646.
  5. To activate your upgrade license Parallels Desktop 10 see KB122648.
  6. What are Virtual Machine profiles in Parallels Desktop 10? To learn how to set your profile and which is best for you, see KB122658.
  7. What versions of Parallels Desktop are compatible with Mac OS X 10.10 Yosemite? See KB121895.
  8. Does Windows come with my purchase of Parallels? Windows is sold separately from your Parallels Software. For Windows 8 or 8.1, you can use either the Full Product purchased at retail, or you can purchase the Windows 8 or 8.1 OEM System Builder version (lower price) which has some limitations. Please visit KB9003 for additional information.
  1. Easy guided steps for installing Windows in Parallels Desktop for Mac can be found at KB4729
  2. How do I launch Windows from Parallels Desktop for Mac ? See KB115170
  3. What is Coherence Mode? I cannot find my Windows Desktop/applications or see my open files. See KB4670
  4. To learn about migrating your Virtual Machines from one Mac to another please refer to KB114118
  1. Check solutions to the most frequent Virtual Machine installation issues at KB112940.
  2. I am receiving an error message in my Windows VM that says I am not connected to the Internet. For troubleshooting steps, see KB8978.
  3. When starting Windows I get a black or blue screen? For solutions, see KB113964.
  4. Windows is stuck at the “Welcome” screen or Windows displays unexpected error messages. For solutions, see KB5223.
  5. Windows and/or my Windows applications are slow. For solutions, see KB112091.
  6. My printer does not work on the Windows side? For troubleshooting tips, see KB111997.
  7. How do I setup the Network printer in my Virtual Machine? Setup instructions are available at KB4886.
  1. How do I set-up and install Parallels Access?  Instructions can be found at KB116770
  2. How do I access my Parallels Desktop Virtual Machine from Parallels Access? Please see KB116675
  3. I cannot find my Virtual Machine inside of Parallels Access? See KB116714 for more details.
  4. I installed Parallels Access inside of my Virtual Machine, but it is not working? See KB116745 for more details on troubleshooting.

Tutoriales de Parallels Desktop 10 para Mac

How to install and activate
Parallels Desktop for Mac
How to migrate a Windows PC to Parallels Desktop 10 for Mac
How to install Windows 8 in
Parallels Desktop 10 for Mac
How to optimize virtual machines in Parallels Desktop 10 for Mac
How to install Windows 7 in
Parallels Desktop for Mac
 

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Conecte con otros usuarios de Parallels. Si desea información acerca de Parallels Desktop para Mac, consulte los foros del producto.

Contacte con el equipo de soporte

Todos los productos de Parallels Desktop ofrecen soporte telefónico y por chat gratuito por un periodo de 30 días desde la fecha en que se efectuó el registro. Asimismo, dispone de hasta 2 años de asistencia por correo electrónico a partir de la fecha de comercialización del producto.

Prior to contacting Parallels Customer support, you must first:

1. Register your product

If you did not complete registration when you installed the product, click on the Parallels Desktop Menu and select “Register Product…” For additional registration options, please visit KB116847.

2. Request a Support Code

A valid Support Code is required to contact Parallels Technical Support. To find your Support Code, click on the Help Menu and select “Request Support”. If you have not yet registered for a Support Code, please visit KB6837.

3. Contact Us

Note: At this moment we provide Phone, Chat and Email support in English only.

If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.

Toll-free: +1 888-811-2489
International: +1 703-579-0156

Si registró su producto hace más de 30 días y desea obtener asistencia telefónica por parte de un representante del equipo de soporte de Parallels, los paquetes de soporte telefónico pueden contratarse directamente en la tienda online de Parallels por $19.95. Una vez recibido y procesado su pedido, uno de los ingenieros de soporte de Parallels Desktop se pondrá en contacto con usted para ayudarle a resolver su incidencia.

Contacte con nosotros

Documentación

Nombre del documento Formato
Readme de Parallels Desktop RTF | PDF
Primeros pasos en Parallels Desktop PDF
Guía del usuario de Parallels Desktop PDF
Guía del usuario de Parallels Transporter Agent PDF
Referencia de API Python de Parallels ZIP
Despliegue masivo de Parallels Desktop ZIP | PDF
Referencia API C Parallels CHM | ZIP | PDF
Guía de referencia de línea de comandos de Parallels ZIP | PDF
Guía del programador del SDK de virtualización de Parallels CHM | ZIP | PDF