Parallels Desktop for Mac

Parallels Desktop for Mac allows you to seamlessly run both Windows and Mac OS X applications side-by-side with speed, control and confidence.  Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

Search Knowledgebase for Parallels Desktop for Mac

Frequently Asked Questions

  1. To learn what versions of Parallels Desktop for Mac are compatible with OS X Yosemite, please visit KB121895
  2. Why upgrade to Parallels Desktop 10? Check the OS X Yosemite features that are only supported by Parallels Desktop 10: KB122752
  3. To install or upgrade to Parallels Desktop 10 for Mac see KB122647
  1. Does Windows come pre-installed with Parallels Desktop for Mac? Windows is not included with your purchase of Parallels Desktop 10 for Mac. Windows can be purchased directly from Microsoft or many retail stores. For Windows 8 or 8.1, you can use either the Full Product purchased at retail, or you can purchase the Windows 8 or 8.1 OEM System Builder version (lower price) which has some limitations. Please visit KB9003 for additional information.
  2. Will Parallels run on my current Mac hardware?  A full list of system and hardware requirements can be found here.
  3. Can I use my license on multiple Macs?  Parallels licenses are valid only on 1 Mac per license.  For more information, please reference
  4. Do you have discounts for Students/Education Staff/offer academic licenses?  Yes. For information on how to purchase Education licenses, please visit here
  5. Can I migrate my current Windows PC to a Parallels Desktop for Mac Virtual Machine?  Yes, for instructions on how to migrate your Windows PC, visit KB115007
  6. Is there a trial version of Parallels Desktop 10 for Mac I can evaluate before purchasing?  Yes, Parallels offers a free 14 day trial here.
  7. I currently use VMware Fusion and am interested in switching to Parallels.  Information about switching to Parallels Desktop 10 for Mac can be found here.
  8. What bonus software comes with Parallels Desktop 10 for Mac? See KB122654.

  1. Getting started is quick and easy. Instructions and video tutorials are available at KB122673.
  2. To install or upgrade to Parallels Desktop 10 for Mac see KB122647.
  3. To activate your full license copy of Parallels Desktop 10 for Mac see KB122649.
  4. To register your copy of Parallels Desktop 10 for Mac see KB122646.
  5. To activate your upgrade license Parallels Desktop 10 see KB122648.
  6. What are Virtual Machine profiles in Parallels Desktop 10? To learn how to set your profile and which is best for you, see KB122658.
  7. What versions of Parallels Desktop are compatible with Mac OS X 10.10 Yosemite? See KB121895.
  8. Does Windows come with my purchase of Parallels? Windows is sold separately from your Parallels Software. For Windows 8 or 8.1, you can use either the Full Product purchased at retail, or you can purchase the Windows 8 or 8.1 OEM System Builder version (lower price) which has some limitations. Please visit KB9003 for additional information.
  1. Easy guided steps for installing Windows in Parallels Desktop for Mac can be found at KB4729
  2. How do I launch Windows from Parallels Desktop for Mac ? See KB115170
  3. What is Coherence Mode? I cannot find my Windows Desktop/applications or see my open files. See KB4670
  4. To learn about migrating your Virtual Machines from one Mac to another please refer to KB114118
  1. Check solutions to the most frequent Virtual Machine installation issues at KB112940.
  2. I am receiving an error message in my Windows VM that says I am not connected to the Internet. For troubleshooting steps, see KB8978.
  3. When starting Windows I get a black or blue screen? For solutions, see KB113964.
  4. Windows is stuck at the “Welcome” screen or Windows displays unexpected error messages. For solutions, see KB5223.
  5. Windows and/or my Windows applications are slow. For solutions, see KB112091.
  6. My printer does not work on the Windows side? For troubleshooting tips, see KB111997.
  7. How do I setup the Network printer in my Virtual Machine? Setup instructions are available at KB4886.
  1. How do I set-up and install Parallels Access?  Instructions can be found at KB116770
  2. How do I access my Parallels Desktop Virtual Machine from Parallels Access? Please see KB116675
  3. I cannot find my Virtual Machine inside of Parallels Access? See KB116714 for more details.
  4. I installed Parallels Access inside of my Virtual Machine, but it is not working? See KB116745 for more details on troubleshooting.

Parallels Desktop 10 for Mac Tutorials

How to install and activate
Parallels Desktop for Mac
How to migrate a Windows PC to Parallels Desktop 10 for Mac
How to install Windows 8 in
Parallels Desktop 10 for Mac
How to optimize virtual machines in Parallels Desktop 10 for Mac
How to install Windows 7 in
Parallels Desktop for Mac

Need More Help?

The best place to find answers on Parallels Desktop for Mac is to visit our Knowledge Base.

Connect with fellow Parallels users. For information about Parallels Desktop for Mac, see the appropriate forum.

Contact Support

All Parallels Desktop products come with free phone and chat support for 30 days after registration. Email support is available for up to 2 years from the product release date.

Prior to contacting Parallels Customer support, you must first:

1. Register your product

If you did not complete registration when you installed the product, click on the Parallels Desktop Menu and select “Register Product…” For additional registration options, please visit KB122646.

2. Request a Support Code

A valid Support Code is required to contact Parallels Technical Support. To find your Support Code, click on the Help Menu and select “Request Support”. If you have not yet registered for a Support Code, please visit KB6837.

3. Contact Us

Note: At this moment we provide Phone, Chat and Email support in English only.

If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.

Toll-free: +1 888-811-2489
International: +1 703-579-0156

If you registered your product over 30 days ago and would like phone support with a Parallels Support representative, Phone Support incidents can be purchased directly from the Parallels Online Store for $19.95. Once your order has been received and processed, one of Parallels Desktop Support Engineers will contact you to assist you with your concern.

Contact Us


Document Name Format
Readme for Parallels Desktop RTF | PDF
Getting Started With Parallels Desktop PDF
Parallels Desktop User's Guide PDF | HTML | ZIP
Parallels Transporter Agent User's Guide PDF
Parallels Python API Reference ZIP
Parallels Desktop Mass Deployment ZIP | PDF
Parallels C API Reference CHM | ZIP | PDF
Parallels Command Line Reference Guide ZIP | PDF
Parallels Virtualization SDK Programmer's Guide CHM | ZIP | PDF