Support Code: Get your code

Parallels Desktop for Mac allows you to seamlessly run both Windows and Mac OS X applications side-by-side with speed, control and confidence.  Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

Frequently Asked Questions

  1. Customers who purchased and activated Parallels Desktop 11 for Mac between August 1, 2016 and October 31, 2016 are eligible for an upgrade to Parallels Desktop 12 for Mac at no charge. Eligible customers can find the upgrade key at account.parallels.com. For complete details on the Tech Guarantee 2016, please visit this page.
  2. For information on how you receive your no-charge upgrade key for Parallels Desktop 12 for Mac, please visit KB123874.
  3. Parallels Desktop 9 for Mac End-of-Life statement is located at KB123875.
  1. Does Windows come pre-installed with Parallels Desktop for Mac? Windows is not included with your purchase of Parallels Desktop for Mac. Windows can be purchased directly from Microsoft or retail stores. Please visit KB9003 for additional information.
  2. Will Parallels run on my current Mac hardware? A full list of system and hardware requirements can be found here
  3. Can I use my license on multiple Macs? Parallels licenses are valid only on one Mac per license. For more information, please reference http://www.parallels.com/about/eula/.
  4. Do you have discounts for Students/Education Staff/offer academic licenses? Yes. For more information on Education licenses, please visit KB113630.
  5. Is there a trial version of Parallels Desktop for Mac I can evaluate before purchasing? Yes, Parallels offers a free 14 day trial at http://trial.parallels.com/
  6. What bonus software comes with Parallels Desktop for Mac? Visit KB123869
  1. To install or upgrade to Parallels Desktop 12 for Mac see KB123891.
  2. To install Windows in Parallels Desktop for Mac visit KB4729.
  3. To upgrade Parallels Desktop to Pro Edition see KB123159.
  4. To register Parallels Desktop 12 for Mac see KB123867.
  5. To activate your full license copy of Parallels Desktop 12 for Mac see KB123864 .
  6. To activate your Parallels Desktop 12 copy with an upgrade license see KB123866.
  1. How do I install Windows in Parallels Desktop for Mac?
    The instructions can be found at KB4729.
  2. How do I launch Windows from Parallels Desktop for Mac?
    See KB115170.
  3. Can I migrate my current Windows PC to a Parallels Desktop for Mac virtual machine? 
  4. Yes, for instructions on how to migrate your Windows PC, visit KB115007.
  5. How to install Quicken, MS Office or other software in Windows virtual machine?
    See KB119310.
  6. What are the Parallels Desktop sharing tools?
    See KB122567.
  7. What is Coherence Mode?
    See KB4670.
  1. Learn more about benefits of Parallels Desktop for Mac Pro Edition in KB123296.
  2. If you would like to upgrade your current Parallels Desktop copy to Pro Edition, visit KB123159 for more information.
  3. To register Parallels Desktop 12 for Mac Pro Edition see KB123867.
  4. To activate your full license copy of Parallels Desktop 12 for Mac Pro Edition see KB123864.
  5. For instructions on upgrade to Parallels Desktop 12 for Mac Pro Edition from previous versions see KB123866.
  1. What is Parallels Toolbox?
  2. Visit KB123903 to learn about the product.
  3. How can I get Parallels Toolbox?
    See KB123902.
  4. How do I install Parallels Toolbox?
    Visit KB123904.
  1. The previous version product key is not accepted.
    See KB123361.
  2. I lost my Parallels Desktop for Mac key. How do I retrieve it?
    See KB115424.
  3. How can I improve virtual machine performance on my Mac?
    See KB112091 .
  4. A program for Windows does not work: troubleshooting third-party software issues.
    See KB112983.
  5. I am unable to start Windows: troubleshooting virtual machine startup issues.
    See KB113964.
  6. Network problems in the virtual machine.
    See KB8978.

Contact Support

Support Code: Get your code

All Parallels Desktop products come with free phone and chat support for 30 days after registration. Email support is available for up to 2 years from the product release date.

Prior to contacting Parallels Customer support, you must first:

Register your product

If you did not complete registration when you installed the product, click on the Parallels Desktop Menu and select “Register Product…” For additional registration options, please visit KB123867.

Request a Support Code

A valid Support Code is required to contact Parallels Technical Support. To find your Support Code, click on the Help Menu and select “Request Support”. If you have not yet registered for a Support Code, please visit KB6837.

Contact Us

If you are calling with a question on your purchase, refund or price adjustment and purchased your copy from the Parallels Online Store, please click here for assistance.

Toll-free: +1 888-811-2489
International: +1 703-579-0156

Note: At this moment we provide Phone, Chat and Email support in English only.

If you registered your product over 30 days ago and would like phone support with a Parallels Support representative, Phone Support incidents can be purchased directly from the Parallels Online Store for $19.95. Once your order has been received and processed, one of Parallels Desktop Support Engineers will contact you to assist you with your concern.

Show All

Documentation

Document Name Format
Readme for Parallels Desktop PDF | RTF
Getting Started With Parallels Desktop PDF
Parallels Desktop User's Guide HTML | PDF | ZIP
Parallels C API Reference HTML | CHM | PDF | ZIP
Parallels Desktop Pro Edition Command-Line Reference PDF | ZIP
Parallels Python API Reference HTML | PDF | ZIP
Parallels Transporter Agent User's Guide PDF
Parallels Virtualization SDK Programmer's Guide HTML | CHM | PDF | ZIP

Learn More

Document Name Format
Readme for Parallels Desktop RTF | PDF
Getting Started with Parallels Desktop PDF
Parallels Desktop User's Guide HTML | PDF | ZIP
Parallels Transporter Agent User's Guide PDF
Parallels Desktop Pro Edition Command-Line Reference PDF | ZIP
Parallels Python API Reference PDF | HTML | ZIP
Parallels C API Reference PDF | CHM | HTML | ZIP
Parallels Virtualization SDK Programmer's Guide PDF | CHM | HTML | ZIP

Read More

Document Name Format
Readme for Parallels Desktop RTF | PDF
Getting Started with Parallels Desktop PDF
Parallels Desktop User's Guide HTML | PDF | ZIP
Parallels Transporter Agent User's Guide PDF
Parallels Python API Reference PDF | HTML | ZIP
Parallels C API Reference PDF | CHM | HTML | ZIP
Parallels Virtualization SDK Programmer's Guide PDF | CHM | HTML | ZIP

Read More