Parallels Device Management Support

Simply file a ticket with our Support Team for assistance using Parallels Support Portal. You can also visit our Knowledge Base for answers to your questions here.

Parallels Device Management allows IT to maximize investments and enables administrators to leverage existing processes by using MECM as a single pane of glass to manage PCs, Mac computers and Apple mobile devices.

Parallels Device Management provides the same management capabilities for PCs, simply extending them to Mac computers, iPads and iPhones. It also takes advantage of Apple technologies like the Apple Device Enrollment Program, FileVault 2 and configuration profiles.

• How is Parallels Device Management licensed? Parallels Device Management is licensed on a per-managed-Mac basis. The number of individual licenses in your subscription denotes the number of Mac computers you can manage in MECM. See KB 124043 for more information.
• Will I be able to manage my license? You need a Parallels business account to manage your Parallels Device Management license. See KB 123518 to learn how to create a Parallels business account.
  You can find all the information on how to register and manage your Parallels Device Management license in KB 123516.
• Is it possible for several users to manage a Parallels Device Management? Yes, it is possible to invite other administrators to your business account; see KB 122757.
• How can I activate Parallels Device Management? See KB 124044 for activation instructions.

You can find the download link and the documentation for the latest version here.

You can track availability of new features and fixes in KB 116043.

You can create different device collections in MECM based upon employee or company-owned Mac devices, then create and deliver different configuration baselines to each of the collections.