Premier Partner Training Plan

Parallels RAS Advanced Technical Partner Training – Troubleshooting.

This training provides advanced technical training and knowledge necessary to carry out basic troubleshooting.


In order to participate in this course, you must have already obtained the Parallels RAS Technical Professional (RAS-TP) and Parallels RAS Technical Professional Advanced (RAS-TPA) Certifications.

Day 1

Advanced product overview.

Overview of the product from the technical perspective:

  1. Licensing (as per licensing guide), including a brief look at for license management.
  2. System requirements (Including “best practices”) for RAS and sessions in general. (Hardware requirements, software requirements, network requirements)
  3. RAS components: Existing components and their function, communication between them.
  4. Parallels Client types.
Day 2

Per-component troubleshooting.

RAS Console, Management Portal (And Redundancy Service)

  • RAS Console
  • Connection broker
  • Gateway
  • Host Agents: RDSH, Remote PC and Guest Agent
  • VDI Agent
  • Enrollment server
  • Printing, scanning, device redirection
  • HALB
  • RAS Clients
  • HTML5 User Portal
  • Mirroring and Memshell
  • Reporting + Performance Monitor
  • Web Admin Console + REST API
Day 3

Further troubleshooting, collecting data and submitting support requests.

  • RAS Logging (RASReports, Log location, Log collection)
  • RASDumps, Windows memory dumps, Procdump
  • Additional Info Requirements (Network diagram, Windows Even Viewer logs)
  • Overview of Direct T2 submission questionnaire (aka simplified escalation template)

Basic troubleshooting.

Initial troubleshooting steps:

  1. Isolating issue to the specific component
  2. Basic checks against the product design
  3. Miss-use, misconfiguration and other common mistakes.
Day 4

Lab assumes RAS environment is already installed. (Optional – Live Session)


  • Initial deployment and configuration of Parallels RAS overview
  • Azure (AVD, SAML)
  • SAML configuration (non-Azure)
  • MFA configuration (RADIUS and other options)
  • Imitating and understanding common issues reported by end users
    • Installation issues
    • Connection/network issues
    • Device redirection (printing, scanning, RemoteFX)
    • Visual issues
  • Imitating and understanding common issues on the server-side
    • Activation/Licensing issues
    • Agent communication issues (networking)
    • Common cases of corrupt installation
  • Common tools and methods for troubleshooting