Parallels Desktop 17 Tech Guarantee
The Parallels Team is excited to bring our users Parallels® Desktop 17 for Mac, packed with powerful new features for both Apple M1 and Intel Chip, ready for Windows 11 and macOS Monterey.
Qualifying users who recently purchased a license to Parallels Desktop can upgrade to version 17 for free.
With the Parallels Desktop Tech Guarantee, users who purchased and registered a copy of Parallels Desktop 16 for Mac from the Parallels online store (parallels.com) or an authorized reseller between August 1 and September 30, 2021, are eligible for an upgrade to Parallels Desktop 17 for Mac at no charge, subject to certain conditions.
The conditions covering eligibility for an upgrade include:
- Upgrade to Parallels Desktop 17 at no additional cost if you purchased and registered Parallels Desktop 16 for Mac between August 1, 2021, and September 30, 2021.
- Must be a qualifying product, as mentioned in #1 below. Non-qualifying Parallels Desktop products are explained in #3.
- Must be purchased from an authorized retailer. Non-authorized retailers are detailed in #4 below.
1. The following Parallels Desktop 16 for Mac products qualify for the Tech Guarantee:
- Parallels Desktop 16 for Mac Full Version (New Licenses)
- Parallels Desktop 16 for Mac Upgrade (Upgrade Licenses)
- Parallels Desktop 16 for Mac Student License
- Parallels Desktop 16 for Mac Original Equipment Manufacturer (OEM) Version when purchased together with hardware or other approved software products.
Additionally, product must be registered on or after August 1, 2021, and before or on September 30, 2021.
2. How do I receive my upgrade key?
Eligible Parallels Desktop users who purchased and registered their product between August 1, 2021, and September 30, 2021, will have an upgrade key automatically added to their Parallels My Account. The upgrade key will be sent to the email used to register Parallels Desktop 16 for Mac. Users will receive the upgrade key within seven (7) days after the new version of Parallels Desktop for Mac becomes available.
If you have not yet registered your copy of Parallels Desktop 16 for Mac, please register your key now to enable the system to create the Upgrade key for you.
3. The following Parallels Desktop for Mac products do not qualify for the Tech Guarantee:
- Trial versions of Parallels Desktop for Mac
- Licenses sold under the Volume License Program, Parallels Desktop for Mac Standard Edition subscription licenses, Parallels Desktop for Mac Pro Edition licenses and Parallels Desktop for Mac Business Edition licenses
- Not-for-resale (NFR) versions
- OEM versions that are purchased unlawfully without hardware or qualifying software
- Parallels Desktop for Mac versions purchased and registered before August 1, 2021, or after September 30, 2021
4. Non-authorized retailers and resellers include, but are not limited to:
Products purchased on eBay, Amazon Marketplace and sources that are not Parallels authorized resellers. For more information, please visit www.parallels.com/about/legal/reseller.
Due to the sheer volume of global Parallels Desktop users, please follow the steps above before contacting the Parallels Support team. Key(s) will be automatically sent to your email address, so check the spam/junk folder. Again, we ask for users to please allow up to seven (7) business days for your key to be delivered.
If you’ve read the above but still have questions about the Parallels Desktop 17 tech guarantee, please don’t hesitate to reach out to our teams. We’re here to help with your questions or concerns via our social support on Facebook or Twitter.
– The Parallels Team
