Last updated on October 13, 2019
The Parallels Desktop 15 for Mac Tech Guarantee 2019
The Parallels Desktop® for Mac Tech Guarantee for 2019 answers important license-related questions that users may have about running Windows, Linux, and other popular OSes on Mac® without rebooting.
In Parallels Desktop 15, this is a must-have upgrade packed with 30+ new features and powerful graphics performance:
- Work Faster – Start Microsoft Office applications up to 80% faster
- Next-level Graphics – Up to 15% faster, plus support for DirectX 11 via Apple Metal*
- Be Productive – Drag and drop screenshot previews and email files right from Finder
- Get Creative – Support for Apple Pencil in Sidecar, IRISPen and more
- Future-Proof – Ready for upcoming macOS Catalina and Windows releases
With our Tech Guarantee, customers who purchased and registered a copy of Parallels Desktop 14 from the Parallels online store (parallels.com) or an authorized reseller on or after August 1, 2019 through October 31, 2019 are eligible to upgrade to Parallels Desktop 15 at no charge, subject to certain conditions.
Note: If you have an active annual subscription of Parallels Desktop for Mac, Parallels Desktop for Mac Pro Edition, or Parallels Desktop for Mac Business Edition, then you’re eligible for an upgrade to the latest version. Subscription users automatically get access to the latest version. For information on how to redeem your upgrade, check Parallels MyAccount or your email that you used for the purchase.
The conditions covering eligibility for an upgrade include:
- Upgrade to the next version of Parallels Desktop at no additional cost if you purchased and registered Parallels Desktop 14 for Mac between August 1, 2019 and October 31, 2019.
- Must be a qualifying product, as mentioned in #1 below. Non-qualifying products are explained in #3 below.
- Must be purchased from an authorized retailer. Non-authorized retailers are explained in #4 below.
1. The following Parallels Desktop 14 for Mac products qualify for the Tech Guarantee:
- Parallels Desktop 14 for Mac Full Version (New Licenses)
- Parallels Desktop 14 for Mac Upgrade (Upgrade Licenses)
- Parallels Desktop 14 for Mac Student License
- Parallels Desktop 14 for Mac OEM Version when purchased together with hardware or other approved software products (OEM License)
Your product must be registered on or after August 1, 2019, and before or on October 31, 2019.
2. How do I receive my upgrade key?
For eligible customers who purchased and registered their product after August 1, 2019 and before October 31, 2019, upgrade keys will automatically be added to your Parallels MyAccount. You’ll also receive an automatic upgrade notification via email.
You should receive your upgrade key within seven days after the new version of Parallels Desktop becomes available. The upgrade key will be sent to the email that was used to register your license for Parallels Desktop 14.
If you have not yet registered your copy of Parallels Desktop 14, register your key now to allow the system to create the upgrade key to Parallels Desktop 15 for you.
3. The following Parallels Desktop for Mac products do not qualify for the Tech Guarantee:
- Trial versions of Parallels Desktop for Mac
- Licenses sold under the Volume License Program, including PIK/PIKA, Parallels Desktop for Mac Pro Edition licenses, and Parallels Desktop for Mac Business Edition licenses
- Not-for-resale (NFR) versions
- OEM versions that are purchased unlawfully without hardware or qualifying software
- Parallels Desktop for Mac versions purchased and registered before August 1, 2019, or after October 31, 2019
4. Non-authorized retailers and resellers include but are not limited to:
- Products purchased on eBay, Amazon Marketplace, and sources that are not Parallels authorized resellers. Get more information about resellers.
Please follow the steps above before contacting Parallels Customer Support. Key(s) will be automatically sent to your email address, so check your spam/junk folder. Please allow up to seven business days for your key to be delivered.
If you’ve read the above but still have questions, don’t hesitate to reach out to our teams. We’re here to help with your questions or concerns via our social support on Facebook or Twitter.
– The Parallels Team
