How To Get Rid of Citrix Logon Issues For Good | Parallels
Last updated on February 15, 2021
How To Eliminate Citrix Logon Issues
Citrix logon issues aren’t just disruptive. Once they start impacting multiple users, they can also be very costly. So, unless you can eliminate this problem, your company might continue to incur substantial (and completely unnecessary) costs.
The end-user problem that keeps coming back
Citrix users may have already experienced login issues, and it’s almost become a part of their day-to-day interactions with Citrix-delivered applications and desktops. If today was a slow logon, tomorrow might be a failed application launch.
The hidden business impact of Citrix issues
From the outset, Citrix logon issues might seem like nothing more than just temporary inconveniences. But don’t be deceived. If you add up all of the hours of downtime due to logon issues and hours spent by your IT staff troubleshooting (which could have been directed to more productive endeavors), it can amount to many working hours.
That’s not all. If these issues keep recurring, you’ll encounter much pushback from disgruntled end-users, many of whom will demand a return to physical desktops. If the issues become unbearable, you might be forced to abandon your VDI and hosted application initiatives altogether.
This might result in a huge loss, not only because the project could end up a failure but also because you’ll lose capabilities like business agility and flexible work practices that only remotely delivered desktops and applications could offer.
What’s causing these Citrix logon issues?
Citrix login has the following process phases:
- Brokering: Desktop is assigned to a user.
- VM Start: Virtual machine is started.
- HDX connection: HDX connection is set up from the client to the virtual machine.
- Authentication: Authentication is established to a remote session.
- GPOs: Group policy objects are applied if group policy settings are enabled on the virtual machines.
- Logon Scripts: Logon scripts are run if they have been configured for the session.
- Profile Load: The profile is loaded if profile settings are configured for the user.
- Interactive Session: The mouse and keyboard control is finally handed off to the user.
A variety of problems can cause logon issues in these phases. Some of the many probable causes of what might seem like a simple logon issue are:
- An outdated Citrix Receiver
- A license mismatch on Citrix NetScaler Gateway
- An unlinked certificate on Citrix NetScaler
- An unspecified STA
- A fully exhausted user license
- A misconfigured registry value
- But if you take a step back, you will see where the problem really lies. It is in the Citrix infrastructure itself. It is just too complicated — too many parts with several interdependencies.
If you attempt to troubleshoot a Citrix logon issue, you will have to take into consideration several components such as the Receiver, NetScaler, StoreFront, the Delivery Controller, or a VDA. Also, the stages such as authentication, enumeration, session brokering, GPO processing, and more could be to blame. So, resolving an issue can require a great deal of time and expertise.
How to rid your organization of costly Citrix logon issues
You could always continue fixing those pesky logon issues, but do you want to stay with a solution where the problem might appear again in the future? A better alternative would be to use Parallels® Remote Application Server (RAS).
Parallels RAS is also a VDI solution that delivers applications and virtual desktops. However, unlike Citrix, Parallels RAS is based on a much simpler architecture. This means it’s less susceptible to login issues and easier to troubleshoot if a problem does occur. Parallels RAS is the ideal VDI solution for companies who can no longer stand the downtime caused by Citrix logon issues.
References
Goliath Technologies | http://goliathtechnologies.com/wp-content/uploads/2018/09/LOD-Guide.pdf
eG Innovations | https://www.eginnovations.com/blog/two-easy-methods-for-troubleshooting-citrix-logon-issues/
24×7 IT Connection | https://24x7itconnection.com/2019/04/24/how-to-troubleshoot-citrix-logon-issues/
Ardamis | https://ardamis.com/2010/04/22/resolving-common-citrix-issues/
Parallels | https://www.parallels.com/blogs/ras/citrix-remote-desktop-not-launching/
