Citrix Wiki is needed for a lot of reasons…or not? | Parallels

Why Build a Citrix Wiki?

Citrix wiki If you search the web for keywords like “problem with Citrix,” “Citrix issues,” “Citrix receiver login problems” and the like, you’ll find several pages in various blogs and forums that match those searches and talk about topics related to Citrix problems.

Since these webpages revolve around the same general topic (Citrix issues) but are entirely independent from one another, it would seem the perfect case for a Citrix wiki. That way, people looking for answers to Citrix-related issues can just go to one place and find or share answers there.

Why Build a Wiki? 

A wiki is a website set up with the goal of increasing knowledge sharing and widening access to information. distinctive characteristic of a wiki is that it allows collaborative editing among its users. Using the wiki’s collaboration tools, editors discuss the proposed changes in the information posted on the wiki before carrying out the changeWikipedia is the most well-known example of a wiki. 

A Citrix wiki might not be the answer

While building a Citrix wiki might sound like a good idea, a closer look at what’s really happening on the ground will tell you a different story. If you look at the majority of the content out there, you’ll see that a lot of the Citrix issues raised don’t have a clear solution.

In some forum-like websites, you’ll see someone post a Citrix issue followed by a series of replies. But if you follow those threads, you’ll notice that most of them end with the issue unresolved. This is a common theme in all these blogs and forums. And so if someone builds a Citrix wiki but the majority of the content doesn’t provide useful answers, that wiki will end up being useless.

Problems with Citrix

But why do most of the issues remain unresolved? All of this stems from the overly complex nature of a typical Citrix infrastructure, where there are too many components and interdependencies. Once you encounter an issue, it’s difficult to pinpoint the root cause because there can be a lot of possibilities.

For example, let’s say a Citrix remote desktop isn’t launching. You click on its icon, but nothing happens. This one problem can be caused by several possible misconfigurations in different places throughout the Citrix infrastructure—an unspecified Secure Ticket Authority (STA), mismatching STA servers in Citrix Gateway and Storefront, missing certificates, unopened ports on your firewalls and many others.

There’s a better option

Problems like this are rampant in Citrix infrastructures. Instead of building a Citrix wiki, it would be much better to just replace Citrix altogether. You can switch to a solution like Parallels® Remote Application Server (RAS), a virtual application and desktop delivery solution with a simplified architecture that makes it much easier to pinpoint the root cause of any issue.

Looking for an all-in-one solution for delivering applications and desktops remotely? Download the FREE 30-day trial of Parallels RAS now and stop searching for wikis that won’t help you resolve issues. 



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