Citrix XenDesktop: Common Issues Every IT Admin Should Know

Citrix XenDesktop (now known as Citrix Virtual Apps and Desktops) can have a number of different issues that severely impact end-user productivity, so it’s important to know what these issues are and how to avoid them.

Citrix XenDesktop Common Issues with Log-on

Arguably the most notorious of all issues in XenDesktop environments, log-on problems can range from slow log-on to complete login failures. They stem from a number of possible issues during the various phases in the XenDesktop log-on process. Problems can happen in the brokering, virtual machine (VM) start, HDX connection, authentication, group policy, log-on script, or profile load phases.

Desktop Icons Not Appearing on Citrix Receiver

Another common issue in Citrix XenDesktop environments happens in the enumeration stage. This is the part when application and desktop icons are supposed to populate Citrix Receiver on a user’s workstation. Sometimes those icons fail to appear. When that happens, you need to check several places. On NetScaler, you’ll want to check the Profile Settings, the NetScaler Trace, and the digital certificates used between StoreFront and NetScaler. You’ll also need to check some things on LDAP and XenDesktop.

Citrix Receiver Not Launching a Desktop

Sometimes a user can authenticate with Citrix Receiver and is even presented with desktop icons. However, once that user clicks on an icon, the desktop doesn’t launch. This can be due to several different problems: an outdated Receiver, an exhausted license, a NetScaler Gateway license type mismatch, an unlinked certificate on NetScaler, an unspecified Secure Ticket Authority ( and many others.

Citrix Printing Issues

Citrix XenDesktop has a long list of printing issues.  This is because the software uses a complex virtualization technology that leads to numerous conflicts with the underlying OS.  A case in point is printers deployed under universal printing not appearing in the Devices and Printers section of the Control panel.  This issue is common on Windows 8, 10, and Windows Server 2012.

This problem arises when the Citrix Print Manager Service stops or restarts, leaving the “CpSvc.exe” process in an unresponsive state. As a workaround, you need to stop the “CpsSvc.exe” process restarting or stopping the Citrix Print Manager Service.

Citrix XenDesktop: Where the Real Problem Lies

All systems have their own set of issues. But what really makes Citrix environments exceptionally burdensome is the amount of time and effort IT admins must put in to troubleshoot a single issue. That’s because Citrix environments are so complex. For a simple launching problem, you’ll need to check your firewall, your NetScaler, licensing issues, XML errors, a corrupt local host cache, a corrupt datastore, and more.

How to Avoid Citrix XenDesktop Common Issues Completely

Citrix isn’t the only solution for delivering virtual applications and desktops. In fact, there’s another alternative. It’s called Parallels® Remote Application Server (RAS). One of the main advantages of Parallels RAS is its simplified architecture, which makes it less prone to issues. If an issue does occur, it’s faster to troubleshoot. But don’t just take our word for it—try it out yourself.

Download your 30-day Parallels RAS trial now and say goodbye to all those Citrix XenDesktop common issues.


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