Having a Problem with Citrix Thin Clients? That’s Common. | Parallels

Common Problems with Citrix Thin Clients

Problem with Citrix thin clients. Citrix thin clients are susceptible to a wide range of problems. Some of the most common include:

Citrix logon page fails to load
Sessions lock/freeze up
Published app and/or desktop icons don’t show on Citrix Workspace
Citrix receiver/workspace not launching applications

What to remember when you encounter a problem with Citrix thin clients

When you encounter any of the issues above, always remember that although a Citrix thin client has two main parts—the hardware and the software—it’s highly unlikely for any of these issues to be caused by problems in the hardware. In almost all cases, the problem lies in the Citrix infrastructure itself.

Thinking of troubleshooting your Citrix infrastructure yourself? Forget about it

If you’re thinking of troubleshooting the Citrix infrastructure yourself, you might want to reconsider. Citrix environments are notoriously difficult to troubleshoot. That’s because a single environment can consist of several components. There’s Citrix Workspace, Storefront, Application Delivery Controller (ADC), Delivery Controller, License Server, Virtual Delivery Agent (VDA), Secure Ticket Authority (STA) server and so on.

Imagine this: Let’s say one of your users reports a slow login. You can’t just dive in and check a single part. You’ll want to know first:

Are other users experiencing this?
What version of the Citrix Workspace is being used?
Does the issue only appear on a thin client? How about on other endpoints (laptop, PC, mobile, etc.)?

After gathering all the necessary information, you’ll then have to check several phases in the Citrix logon process—brokering, virtual machine (VM) start, high definition experience (HDX) connection, authentication, group policy, log-on script or profile load phases.

Because of all this, it might take forever to troubleshoot a seemingly simple issue. In most cases, you’ll have no choice but to seek help from highly trained (and understandably very expensive) Citrix specialists.

The best way to get rid of the problem with Citrix thin clients

It’s difficult to resolve a problem with Citrix thin clients if the problem lies in the Citrix infrastructure. Not only is it hard to troubleshoot, it can also be costly. If you really want to significantly reduce your issues with Citrix thin clients, the best course of action is to get rid of the Citrix part altogether.

The better option is to shift to Parallels® Remote Application Server (RAS). Parallels RAS is a leading virtual application and desktop delivery solution with a simplified architecture. This makes it much easier to troubleshoot and administer. In fact, in most cases, your system admin can troubleshoot any issue.

Parallels RAS works seamlessly with a wide range of thin clients, including:

IGEL
HP
10ZiG
Atrust
Centerm
VXL

Try out Parallels RAS now and break free from the perennial problem with Citrix thin clients. Just grab a free 30-day trial and experience affordable and hassle-free virtual application and desktop delivery to your thin clients.

References

JGSpiers.com | https://www.jgspiers.com/citrix-fixes-thin-clients/

Reddit | https://www.reddit.com/r/Citrix/comments/99g7d2/sessions_freezing_citrix_issue_thin_client_issue/

Cisco | https://community.cisco.com/t5/other-wireless-mobility-subjects/citrix-thin-client-issues-on-a-lwapp-wireless-network/td-p/1031509

Dell | https://www.dell.com/community/Wyse-ThinOS/quot-No-Desktop-or-Applications-Available-quot-error-on-Wyse/td-p/7214677

Parallels | https://www.parallels.com/blogs/ras/basic-citrix-troubleshooting-steps/