With the Business Edition, IT departments can support the Macs that business units want, while maintaining compliance to company standards. Click below for frequently asked questions, documentation and other helpful tools to get the answers you need.

Search Knowledgebase for Parallels Desktop for Mac Business Edition

Frequently Asked Questions

  1. How do I contact Parallels for more information about Parallels Desktop for Mac Business Edition?
    Please complete the online form at Request More Info to have a member of our sales team contact you.
  2. How can I get support if I have an issue?
    If you are a Parallels Desktop for Mac system administrator, please contact the Parallels Support team with the Support code that you received when you enrolled in the program.  If you are not, please contact your system administrator directly to resolve the issue with Parallels Desktop.
  3. I am a Parallels Desktop Business Edition customer. Can I manage my license?
    Yes, you can manage your license after you register it at the Parallels Licensing Portal (KB122802). Visit KB123516 for more information on managing your business account and your business subscription.
  4. How do I upgrade to Parallels Desktop 12 for Mac?
    If you are a Parallels Desktop for Mac system administrator, see the Administrator’s Guide. If you are not, please contact your system administrator regarding any upgrades or updates to your Parallels Desktop Business Edition.
  5. Where can I find more information about Parallels Desktop 12 for Mac features?
    Please see the following KB article to learn more about Parallels Desktop 12 for Mac: KB123881.

Need More Help?

Knowledge Base

The best place to find answers on Parallels Desktop for Mac is to visit our Knowledge Base.

Parallels Forum

Connect with fellow Parallels users. For information about Parallels Desktop for Mac, see the appropriate forum.

Contact Support

If you are a Parallels Desktop for Mac system administrator, please contact the Parallels Support team with the Support Code that you received when you enrolled in the program and the email address used to complete the purchase of your Business Licenses. If you are not, please contact your system administrator directly to resolve the issue with Parallels Desktop.

Contact Us

Note: At this moment we provide Phone and Email support in English only.

Toll-free: +1 888-811-2489
International: +1 703-579-0156

Contact Us

Documentation

Document Name Format
Readme for Parallels Desktop PDF | RTF
Getting Started With Parallels Desktop PDF
Parallels Desktop User's Guide HTML | PDF | ZIP
Parallels C API Reference HTML | CHM | PDF | ZIP
Parallels Desktop Business Edition Administrator's Guide PDF
Parallels Desktop Business Edition Quick Start Guide PDF
Parallels Desktop Pro Edition Command-Line Reference PDF | ZIP
Parallels Python API Reference HTML | PDF | ZIP
Parallels Transporter Agent User's Guide PDF
Parallels Virtualization SDK Programmer's Guide HTML | CHM | PDF | ZIP
Document Name Format
Parallels Desktop Business Edition for IT Administrators PDF
Quick Start Guide: Parallels Licensing Portal PDF
Readme for Parallels Desktop RTF | PDF
Getting Started with Parallels Desktop PDF
Parallels Desktop User's Guide PDF
Parallels Transporter Agent User's Guide PDF
Parallels Python API Reference PDF | HTML | ZIP
Parallels C API Reference PDF | CHM | HTML | ZIP
Parallels Virtualization SDK Programmer's Guide PDF | CHM | HTML | ZIP
Document Name Format
Parallels Desktop Business Edition for IT Administrators PDF
Quick Start Guide: Parallels Licensing Portal PDF
Readme for Parallels Desktop RTF | PDF
Getting Started with Parallels Desktop PDF
Parallels Desktop User's Guide PDF
Parallels Transporter Agent User's Guide PDF
Parallels Python API Reference PDF | HTML | ZIP
Parallels C API Reference PDF | CHM | HTML | ZIP
Parallels Virtualization SDK Programmer's Guide PDF | CHM | HTML | ZIP