With the COVID-19 pandemic still unfazed, businesses are now more than ever seeking the best software to enable them to run their operations remotely. With numerous options being available in the market, you have to know how to choose properly. In this article, we lead you through what remote access software is and what to consider when choosing one.
What is Remote Access Software?
Remote access software enables you to access industrial devices and connect two or more computers through a control panel. It connects the industrial devices through a control panel to the Ethernet Local Area Network (LAN). The industrial control network connects to the manufacturing network, then the office network, and finally the internet.
With remote access software, you can stay at home while commissioning a machine elsewhere. You can monitor your machine while it is still running for optimization, besides having immediate access to troubleshoot a problem in your equipment. As a user, remote access software authenticates you before access, after which you can access the complete server or other services like file or data download.
How to choose the best remote access software
To get the best remote access software that suits your business needs, you have to consider the following factors:
1. Data protection and security
Securing your corporate assets or data against malicious activities and data leakage should be a priority when choosing remote access software. Your software vendor should provide verifiable information about the software's security features and its compliance with the up-to-date industry standards.
Also, inquire if it has a hack record or whether it has ever been compromised, as well as whether your clients will have full control over its connection. Parallels' RAS ensures enhanced security by centering and managing data access using Secure Sockets Layer (SSL), highly granular permission policies, and Federal Information Processing Standards (FIPS) 140-2 encryption. Additionally, it has multi-factor and smart card authentication.
2. Ease of use
Your software tool should be reliable as well as easy to use and understand. It should be simple enough to enable you to deliver effortlessly and have fast customer support. However, the remote access software should also be fast. With a few clicks, you should be able to access your remote client machine. It should have a reliable network and geographically distributed servers to guarantee a stable connection with your clients.
Opt for agile software with boundless remote control features to allow you to provide not only unattended support but also on-demand under one package without additional cost. With Parallel's RAS, you can maximize the agility of your IT base in order to attend to your business demands in real-time. Parallels' RAS offers central management services for your Azure Virtual Desktop, and multi-cloud deployments, thus allowing you to scale on demand.
4. Remote customer support
Serving and delighting each and every customer should be your priority. However, many software providers get clogged by the many support issues they need to address, so they often focus on marketing and product development. Your software vendor should be trusted by its customers, both globally and across different industries. For instance, with Parallels' RAS's 24/7 reliable services, your employees can switch between devices and locations, thus increasing their satisfaction and productivity in addition to access to desktops and virtual apps from anywhere at any given time.
When choosing a preferred remote access software, ensure to examine its ability to protect and secure your data, ease of use, how agile it is. Verify how it can enable you to support your customers or clients remotely as well. A software like Parallel's RAS offers such and more to help you keep your business needs ahead.