Support | Parallels Remote Application Server

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Parallels Remote Application Server comes with 24/7 phone and email support valid for the lifetime of the subscription.

Parallels Remote Application Server

Parallels Remote Application Server provides virtual desktop and application delivery from a single platform. Parallels Remote Application Server allows you to publish full desktops, applications, and documents within a virtual environment, improving desktop manageability, security, and performance.

Frequently Asked Questions

What does Remote Application Server do?

Parallels Remote Application Server is an integrated solution to virtualize your applications, desktops and data. Parallels RAS publishes applications and delivers Remote Desktops and VDI to any device in your network, anywhere.

How do I upgrade to Remote Application Server 17?

Visit KB124573 to learn how to upgrade your Remote Application Server to version 17.0.
Read KB123571 to learn about the license upgrade.

Why do I need a business account?

You need a Parallels business account to manage your Remote Application Server license. Visit KB123620 to learn how to create a business account during activating or upgrading Parallels Remote Application Server.

You can find all the information about registering and managing your Parallels Remote Application Server license in KB123516.

Where can I get information on support services?

Life Cycle Announcement - KB123002
Scope of Support - KB123418
Support Service Description - KB123417

How can I get support if I have an issue?

Simply file a ticket with our Support Team for assistance by clicking here. You can also visit our Knowledge Base for answers to your questions here.

Configuration and Troubleshooting

Remote Application Server quick start guide: installation - KB124219
Remote Application Server quick start guide: configuration - KB124220
Multiple Active Publishing Agents - KB124003
Using Parallels Client - KB123586
Setting up RAS Reporting - KB123605
HALB Appliance Installation and Configuration - KB123607
Managing Windows Devices - KB123635
VDI – Using Virtualized Resources KB123599
How to Configure the HTML5 Gateway KB123590
High Availability Load Balancing - Hypervisor Prerequisites - KB123606
Firewall Requirements - KB123255
System Requirements for Remote Application Server - KB124708
How to configure Remote Application Server Client for better performance and confirm that RemoteFX is used in a session - KB123018